Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle De Los Santos

Lehigh Acres,Florida

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Kidney Institute Of Florida
06.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic environments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Designated Hitter

Walgreens
06.2020 - 06.2021
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Sales Associate

Pier 1 Imports
01.2020 - 04.2020
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Patriot Outfitters
07.2018 - 07.2019
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Child and Youth Program Assistant

Mccs Camp Lejeune
08.2014 - 05.2017
  • Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
  • Assisted with youth development and other recreation programs to improve quality of camper experience.
  • Communicated frequently with campers and parents to meet camper needs and achieve high satisfaction ratings.
  • Created list of needed supplies and materials for activities.
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Created safe, fun environment for children and teens attending special programs at [Type] facility.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.

Education

High School Diploma -

Escuela Santiago Iglesias Pantin
Puerto Rico
06.1996

Skills

  • Inventory Management
  • Data Entry
  • Patient-focused care
  • Patient Scheduling
  • HIPAA Compliance
  • Fluent in Spanish

Timeline

Medical Assistant

Kidney Institute Of Florida
06.2021 - Current

Designated Hitter

Walgreens
06.2020 - 06.2021

Sales Associate

Pier 1 Imports
01.2020 - 04.2020

Sales Associate

Patriot Outfitters
07.2018 - 07.2019

Child and Youth Program Assistant

Mccs Camp Lejeune
08.2014 - 05.2017

High School Diploma -

Escuela Santiago Iglesias Pantin

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Janelle De Los Santos