Janelle Farrell
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Leasing Specialist
Pinnnacle
03.2020 - 04.2021
- Developed and implemented tactical marketing plans by creating various social media content on various platforms
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Account Manager
Subs In The City
06.2011 - 12.2018
- Orchestrated marketing concepts and delivered campaign performance reports for the CEO and investors.
- Managed account payable, account receivable, cash management, human resources, customer service, and annual physical inventories.
- Collected all employment documents and compiled new employees' files into data base.
- Build relationships of trust, partnership and respect with clients, vendors, and local community business by providing world class service.
- Contributed expertise to enhance outreach and branding strategies.
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
Marketing Consultant
Capreit Management
01.2008 - 08.2011
- Identified appropriate marketing channels and target customers for campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Utilized free advertising dollars on social media sites, which promoted prospective residents increasing traffic by 40%, and increase awareness of social events for resident retention.
- Proven track record for being a strong closer, exceeding targeted revenue goals as much as 60% average on current closing ratios.
- Continually stayed up-to-date on fair housing laws and related real estate news.
- Proficient in property management software Yardi, Yieldstar, and Entr
Senior Customer Service Specialist
Policy Studies Inc
01.2004 - 02.2007
- Cross-trained and provided backup support for organizational leadership.
- Government funded program (Medicaid/Peachcare for kids). Multi-tasked between inbound/ outbound calls, while utilizing various computer programs.
- Verified income documents, research and resolved discrepancies, monitored calls for quality assurance and issuing credits to accounts.
- Proficient in diffusing escalated calls that end results was one call resolution.
- Assisted in monitoring quality assurance calls and scores for employees.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Gathered sensitive information to update customer profiles and help with the appeals process.
Education
Associate of Science - Social Psychology
Kennesaw State University
Kennesaw, GA2020
Associate of Arts - Psychology
Argosy University
Orange, CA2017
Skills
- Rent Collection
- Business Strategies
- Community Engagement
- Time Management
- Google Analytics
- Social Media Content Creation
- Microsoft PowerPoint
- Customer Relations
- Staff Monitoring
- Special Event Planning
- Contract Negotiation Skills
- Crisis Management
Affiliations
National Society of Collegiate Scholors
Timeline
Leasing Specialist
Pinnnacle
03.2020 - 04.2021
Account Manager
Subs In The City
06.2011 - 12.2018
Marketing Consultant
Capreit Management
01.2008 - 08.2011
Senior Customer Service Specialist
Policy Studies Inc
01.2004 - 02.2007
Associate of Science - Social Psychology
Kennesaw State University
Associate of Arts - Psychology
Argosy University