Janelle Mercado
Janelle Mercado
Chicago,IL
3
years of professional experience
Dedicated sales associate with a strong focus on customer service and relationship building. Proven ability to enhance shopping experiences and drive sales through effective teamwork and problem-solving.
Work History
Sales Associate
7 Months- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Processed transactions accurately using point-of-sale (POS) system for seamless checkout.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Swim Instructor
1 Year 4 Months- Instructed diverse age groups in swim techniques, ensuring safety and engagement during lessons.
- Developed individualized lesson plans to accommodate varying skill levels and learning styles.
- Monitored students' progress and provided constructive feedback to enhance swimming skills.
- Implemented safety protocols, ensuring a secure swimming environment for all participants.
- Trained new instructors on teaching methods and safety practices, fostering a supportive team environment.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Increased swim lesson attendance by creating positive and encouraging learning environment.
- Maintained clean and safe pool environment, adhering to health and safety guidelines.
- Taught daily swim instruction to students varying in ages and skill levels.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Prepared equipment before each class class and stored items promptly after classes.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Listening skills
Relationship building
Outgoing personality
Cash handling
Flexible schedule
Complex Problem-solving
Excellent people skills
Timeline
Sales Associate
Janelle Mercado
08.2024 - 03.2025Read More
Swim Instructor
Janelle Mercado
02.2022 - 06.2023Read More
Elk Grove High School
High School Diploma
Read More