Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janelle Morales

San Antonio,TX

Summary

Dedicated worker with experience in patient care and office management. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs.

Overview

8
8
years of professional experience

Work History

Chiropractic Assistant

River City Chiropractic
06.2023 - Current
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Enabled more personalized patient experience by maintaining detailed notes on preferences and treatment history.

Part Time Associate

Nike
08.2022 - 05.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Used in-store system to locate inventory and place special orders for customers.

Full Time Associate

Converse
05.2018 - 03.2022
  • Worked varied hours to meet seasonal and business needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Part of the LSA program
  • FY21 CFE rating was highly successful
  • Creating custom plans for incoming shipments
  • Receiving shipment and storing product

Sales Lead

Calvin Klein
07.2017 - 11.2018
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
12-2020

Skills

  • Telephone etiquette
  • Dependability
  • Customer service
  • Medical terminology
  • Appointment scheduling
  • Teamwork and collaboration
  • Patient care
  • Microsoft outlook, word, and Excel

Languages

Spanish
Native or Bilingual

Timeline

Chiropractic Assistant

River City Chiropractic
06.2023 - Current

Part Time Associate

Nike
08.2022 - 05.2023

Full Time Associate

Converse
05.2018 - 03.2022

Sales Lead

Calvin Klein
07.2017 - 11.2018

Associate of Arts - General Studies

Valencia College

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