Janelle Morris
Hollywood
Summary
Sales professional with a track record of building strong customer relationships and driving revenue growth in dynamic environments. Expertise in consultative selling, objection handling, and customer education to deliver tailored solutions. Consistently meets performance targets while enhancing customer loyalty and contributing to team success through effective communication and relationship management.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
G&J Roofing Corp of South Florida
Dania Beach
04.2024 - 08.2025
- Conducted high-volume outbound calls to homeowners to generate interest in roofing services and inspections.
- Educated prospective customers on roofing solutions, repairs, replacements, and company services.
- Maintained accurate customer records, appointment details, and call notes within CRM systems.
- Handled objections professionally and utilized persuasive communication techniques to secure appointments.
- Consistently met or exceeded daily and weekly appointment-setting goals and performance metrics.
Beauty Sales Consultant
Target
10.2020 - 06.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Help customers find products that meet their needs, concerns, and style preferences. Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Manage product inventory, monitor stock levels, and reorder items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Train new employees.
Sales Associate
Express Clothing
06.2015 - 01.2018
- Organized racks and shelves to enhance store visual appeal and promote targeted merchandise.
- Assisted customers in locating products and coordinated with store system for inventory at other locations.
- Built relationships with customers to encourage repeat business.
- Processed customer returns and exchanges to ensure compliance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened and merchandised new products in appealing displays to drive sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Billing & Coding
Herzing University
Dearborn, MI06-2019
Skills
- Customer service
- Customer relationship building
- Objection handling
- Sales and upselling
- Cross-selling and product recommendations
- Problem resolution
- Cross-selling
- Appointment scheduling
- Client coordination
- Time management
Timeline
Appointment Scheduler
G&J Roofing Corp of South Florida
04.2024 - 08.2025
Beauty Sales Consultant
Target
10.2020 - 06.2022
Sales Associate
Express Clothing
06.2015 - 01.2018
Associate of Science - Billing & Coding
Herzing University