Janelle Rodriguez
San Antonio,TX
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Care Associate
Salelytics, Axonics
San Antonio, TX
10.2023 - Current
- Consistently achieved top 5 rankings for monthly metrics
- Participated in team meetings to discuss best practices for handling calls.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Responded promptly to emails, voicemails, and sms from customers seeking assistance or advice.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding our healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Ensured that proper follow up was completed after each interaction with a customer.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services/appointments
Direct Sales Executive
Salelytics, FedEX
San Antonio, TX
04.2021 - 10.2023
- Responsible for achieving monthly quotas by identifying qualified prospects and closing deals quickly.
- Responded promptly to customer complaints or problems in order to ensure satisfaction levels remained high.
- Assigned, managed, and tracked many leads per month.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained up-to-date records of client interactions and sales activity.
- Developed successful long-term relationships with key customers through excellent service delivery.
Temp Worker
Kelly Services , Salelytics
San Antonio, TX
11.2020 - 04.2022
- Remained knowledgeable about sales and new promotions
- Answered incoming telephone calls to provided service information
- Managed customers accounts
- Developed and maintained relationships with customers to ensure their satisfaction.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Researched competitor offerings in order to remain competitive in the marketplace.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
Admissions Director/Concierge
Harbor Valley Health & Rehabilitation
San Antonio, TX
01.2020 - 03.2020
- Responsibilities include ensuring a smooth patient transition to the facility, overseeing the timely and accurate completion of admission agreements and welcome packets, accurate communication to the clinical team and other department heads
- Develop and maintain relationships with existing residents within the general community and develop new referring relationships within the medical professional community.
Concierge
Harbor Valley Health & Rehabilitation
San Antonio, TX
11.2019 - 01.2020
- Answer/Transfer all calls, sign for packages, assist Administration & Business Office, ran insurance and background checks, sent off emails, fax, made cold calls, conducted tours/interviews, multitasked in helping out everyone in the facility, greeted and assisted everyone who walked in, build relationships with staff/clients, attend manager meetings, managed all orders for staff.
Customer Service
H-E-B
San Antonio, TX
10.2013 - 06.2016
- Assessed customer needs and responded to questions, cleaned and straightened the work area, operated the cash register with proficiency, maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges, cross-trained and provided back-up for other customer service representatives when needed, maintained friendly and professional customer interactions, shared product knowledge with customers while making personal recommendations.
Inbound Sales Representative
Sears Holdings
San Antonio, TX
04.2013 - 10.2013
- Provided accurate and appropriate information in response to customer inquiries, properly directed inbound calls in phone queues to improve call flow, recommended and helped customers select merchandise based on their needs, met monthly and weekly sales quotas, provided great communication skills, proficiency using a computer with Windows, internet, etc.
Education
Cosmetology - Cosmetology Education
Milan Institute - San Antonio
San Antonio, TX06-2016
High School Diploma -
John Jay High School
San Antonio, TX06-2012
Skills
- Coaching and Mentoring
- Reporting and analysis
- Complaint Handling
- Customer Education
- Customer Service
- Appointment Scheduling
- Data Entry
- Email correspondence
- Customer Relations
- Direct Sales
- Call Documentation
- De-Escalation Techniques
- Work Prioritization
- Goal Setting
- Computer Skills
- Salesforce CRM
- Sales and Upselling
- Policies and Procedures Adherence
- Quality Assurance Controls
- Adaptability
- Professionalism
Timeline
Customer Care Associate
Salelytics, Axonics
10.2023 - Current
Direct Sales Executive
Salelytics, FedEX
04.2021 - 10.2023
Temp Worker
Kelly Services , Salelytics
11.2020 - 04.2022
Admissions Director/Concierge
Harbor Valley Health & Rehabilitation
01.2020 - 03.2020
Concierge
Harbor Valley Health & Rehabilitation
11.2019 - 01.2020
Customer Service
H-E-B
10.2013 - 06.2016
Inbound Sales Representative
Sears Holdings
04.2013 - 10.2013
Cosmetology - Cosmetology Education
Milan Institute - San Antonio
High School Diploma -
John Jay High School
Similar Profiles
ANDREW DEGENHARDTANDREW DEGENHARDT
Area Sales Director at Axonics, Inc.Area Sales Director at Axonics, Inc.
Itzel MartinezItzel Martinez
Medical Device Assembler at AxonicsMedical Device Assembler at Axonics
Michelle Mendrysa, BS, RNMichelle Mendrysa, BS, RN
Clinical Specialist at AXONICS, INCClinical Specialist at AXONICS, INC