Janelle Sherman
Wilmington,North Carolina
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
The Melting Pot Restaurants Inc.
Atlanta / Wilmington
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Raised money for St. Judes every year with donations from customers
Server
Nancy's
Atlanta, GA
08.2020 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bartender
Cleaning Supervisor
Lucy's Cleaning Service
Wilmington, NC
04.2018 - 01.2021
- Implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Cleaned houses
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2020
Skills
- Food and Beverage Pairings
- Food Sales and Promotion
- Suggestive Selling
- Quality Control
- Cash Handling
- To-Go Order Preparation
- Order Supplies
- Train Employees
- Process Payments
- Menu Memorization
- Table Setting Arrangements
- Dining Area Maintenance
- Stocking and Replenishing
- Seating Assignment Preparation
Certification
- Life and Health Insurance Agent
Timeline
Server
The Melting Pot Restaurants Inc.
01.2022 - Current
Server
Nancy's
08.2020 - 11.2021
Cleaning Supervisor
Lucy's Cleaning Service
04.2018 - 01.2021
High School Diploma -
Eugene Ashley High School