Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Terrazas

Chicago,IL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

O'Hare Airport
Rosemont, Illinois
05.2025 - 08.2025
  • Provided assistance to passengers with limited mobility.
  • Greeted passengers and assisted with their inquiries.
  • Communicated effectively with other departments including maintenance staff, cargo handlers.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Assessed passenger's needs and abilities to deploy correct mobility equipment.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.

Server

Outback Steakhouse
Skokie, Illinois
01.2025 - 04.2025
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.

Crew Member

AMC Theatres
Skokie, Illinois
05.2023 - 01.2024
  • Restocked kitchen supplies including food products and utensils.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Retail Sales Associate

Express Clothing
Lincolnwood, Illinois
09.2022 - 03.2023
  • Organized displays to attract customers and promote sales.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Built relationships with regular customers through friendly conversation and assistance.
  • Conducted inventories of store merchandise regularly.
  • Operated cash registers, processed payments, and issued receipts.
  • Inspected merchandise for defects or damages prior to stocking shelves.
  • Processed returns and exchanges quickly and efficiently.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Education

High School Diploma -

CICS Northtown Academy
Chicago, IL
05-2024

Some College (No Degree) - General Studies

Northeastern Illinois University
Chicago, IL

Skills

  • Passenger assistance
  • Customer service
  • Effective communication
  • Problem solving
  • Time management
  • Multi-task
  • Safety compliance
  • Team collaboration
  • Cash handling
  • Multi-department coordination
  • Food safety standards
  • Great communication skills

Timeline

Passenger Service Agent

O'Hare Airport
05.2025 - 08.2025

Server

Outback Steakhouse
01.2025 - 04.2025

Crew Member

AMC Theatres
05.2023 - 01.2024

Retail Sales Associate

Express Clothing
09.2022 - 03.2023

High School Diploma -

CICS Northtown Academy

Some College (No Degree) - General Studies

Northeastern Illinois University

Similar Profiles

CREATE PROFILE