Janelle Torres
Sacramento,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Positive and upbeat with strong relationship-building abilities. Available for flexible hours weekly.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Receptionist
Gloria J. Nollie D.D.S. Inc.
Carmichael, CA
01.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled, rescheduled and cancelled appointments patients. Helped patients complete necessary medical forms and documentation.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed multiple tasks and met time-sensitive deadlines
- Managed over 50 customer calls per day.
Teen Program Coordinator
The Green House
Sacramento, CA
04.2017 - 05.2020
- Provided ongoing direction and leadership for teen programs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. Improved success of program by making proactive adjustments to operations.
- Planned and coordinate youth programs to ensure an high level of operational efficiency in support of The Green House mission. Planned and coordinated Youth Programs with surrounding community leaders.
- Prepared youth program budget, financial and program reports. Assisted with recruitment of Youth Program Volunteers. Coordinated and participated in planning group meetings with volunteers; coordinate and provide training for Youth Program Volunteers. Recorded information on and prepared reports concerning youth programs, cost, and numbers of participants.
- Developed and implemented fundraising approaches, raising over thousands of dollars for teen programs.
Restaurant Waitress
Las Islitas Mexican Seafood Restaurant
Sacramento, CA
01.2018 - 12.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow. Kept server areas clean and stocked to increase efficiency while working tables. Greeted new customers, discussed specials and took drink orders.
- Used POS system to enter orders, process payments and issue receipts. Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Served and assisted over 100 customers a day
Education
Some College (No Degree) - Business
California State University Sacramento
Sacramento, CA 08.2016 - Current
Skills
Office administration
Time management
Scheduling
Complaint resolution
Bilingual in Spanish, ASL
Grant writing
Active listening
Computer skills
Leadership
Problem solving
Timeline
Restaurant Waitress
Las Islitas Mexican Seafood Restaurant
01.2018 - 12.2019
Teen Program Coordinator
The Green House
04.2017 - 05.2020
Some College (No Degree) - Business
California State University Sacramento
08.2016 - Current
Receptionist
Gloria J. Nollie D.D.S. Inc.
01.2015 - Current