Janesha McClelland
LOS ANGELES
Summary
Compassionate and client-focused Mental Health and Case Management professional with 10+ years of experience supporting individuals and families facing mental health, housing, behavioral health, and crisis-related challenges. Skilled in case management, crisis intervention, community outreach, behavioral health support, care coordination, intake assessments, and client advocacy. Proven ability to connect clients with housing, healthcare, counseling, and social services while maintaining accurate documentation and compliance standards. Experienced in working collaboratively with multidisciplinary teams to improve client outcomes and promote recovery-focused care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Worker
The Children’s Collective, Inc.
Los Angeles, CA
11.2024 - 06.2025
- Conducted intake assessments to determine eligibility for services and community-based programs.
- Developed individualized family support plans and connected families to essential resources.
- Advocated for clients by coordinating referrals for housing, counseling, healthcare, and educational support.
- Maintained detailed case documentation while ensuring confidentiality and compliance.
- Participated in outreach efforts and community engagement initiatives to increase access to services.
- Conducted intake assessments for families to determine eligibility for services.
- Coordinated resources and referrals to support children's needs effectively.
Community Resource Advisor
211 LA County
San Gabriel, CA
01.2023 - 01.2024
- Conducted assessments to connect clients with mental health, housing, food, healthcare, and emergency resources.
- Managed high-volume calls while maintaining professionalism and compassion during crisis situations.
- Provided resource referrals, advocacy, and follow-up support to individuals and families in need.
- Utilized strong analytical and organizational skills to prioritize urgent community needs.
- Maintained accurate and detailed client documentation in database systems.
Intake/Outreach Specialist
Los Angeles Wellness Station
Los Angeles, CA
- Assisted unhoused individuals and underserved communities experiencing mental health and substance use challenges.
- Conducted outreach and provided referrals for healthcare, housing assistance, and behavioral health counseling.
- Performed HIV/STD testing and health education for vulnerable populations.
- Delivered informal counseling and emotional support while promoting healthy lifestyle behaviors.
- Supported community health initiatives aimed at improving wellness and access to care.
Mail Handler
United States Postal Service
Los Angeles, CA
- Processed and sorted mail efficiently to ensure timely and accurate delivery operations.
- Maintained compliance with workplace safety standards and operational procedures.
- Collaborated with team members and supervisors to resolve shipment and delivery issues.
- Demonstrated reliability, attention to detail, and strong organizational skills in a fast-paced environment.
Case Manager- Nurse
Loving Homecare
Los Angeles, CA
05.2023 - Current
- Supported clients experiencing mental health and behavioral challenges in residential and community-based settings.
- Assisted clients with coping strategies, emotional support, and daily living activities.
- Maintained accurate progress notes, incident reports, and client documentation in compliance with agency standards.
- Collaborated with clinical staff and case managers to coordinate client-centered care.
- Helped de-escalate crisis situations while maintaining professionalism and empathy.
- Provided compassionate support to clients in crisis situations, ensuring safety and emotional stability.
- Documented client progress and behavioral observations accurately, contributing to effective treatment modifications.
- Collaborated with multidisciplinary teams to coordinate holistic care approaches for mental health patients.
Mental Health Worker
Los Angeles Special Care
Los Angeles, CA
01.2025 - 08.2025
- Facilitated group activities and therapeutic sessions to encourage emotional support, recovery, and patient engagement.
- Developed trusting relationships with clients by providing compassionate, trauma-informed support.
- Assisted with individualized care plans to improve client participation and mental wellness outcomes.
- Collaborated with multidisciplinary teams to assess client needs and support treatment planning.
- Monitored and documented client progress, behavioral changes, and treatment responses.
- Supported a safe, structured, and welcoming environment for individuals receiving behavioral health services.
- Facilitated group therapy sessions, promoting engagement and fostering peer support among participants.
Education
High School Diploma -
St. Mary Academy High School
Inglewood, CAMedical Billing and Coding Certificate - undefined
Downey Adult School
Downey, CA09-2025
Skills
- Microsoft Office Suite
- Electronic Documentation Systems
- Data Entry & Record Management
- Case Documentation
- Scheduling & Coordination
- Professionalism and ethics
- Data entry proficiency
- Follow-up skills
- Cross-cultural sensitivity
Certification
- Medical Billing and Coding Training – Downey Adult School
- Crisis Intervention
- Behavioral Health Support
- Group Facilitation
CORE COMPETENCIES
- Case Management
- Mental Health Support
- Crisis Intervention
- Community Outreach
- Client Advocacy
- Intake Assessments
- Behavioral Health
- Care Coordination
- Group Facilitation
- Documentation & Compliance
- Resource Navigation
- Family Support Services
- Trauma-Informed Care
- Customer Service
- Time Management
- HIPAA Compliance
ADDITIONAL INFORMATION
Available for case management, behavioral health, community outreach, intake coordination, and mental health support roles.
Timeline
Mental Health Worker
Los Angeles Special Care
01.2025 - 08.2025
Intake Worker
The Children’s Collective, Inc.
11.2024 - 06.2025
Case Manager- Nurse
Loving Homecare
05.2023 - Current
Community Resource Advisor
211 LA County
01.2023 - 01.2024
Intake/Outreach Specialist
Los Angeles Wellness Station
Mail Handler
United States Postal Service
Medical Billing and Coding Certificate - undefined
Downey Adult School
High School Diploma -
St. Mary Academy High School