Janessa George
Green Bay
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, due to multiple years at Sammy's Pizza. Expert in cash handling and menu memorization, consistently enhancing guest experiences through effective engagement and teamwork. Recognized for maintaining high standards in a fast-paced environment, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Server
Dave and Buster's
01.2020 - 01.2021
- Adapted quickly to menu changes and daily specials, enhancing guest experience.
- Supported team members during peak hours to manage high volumes efficiently.
- Engaged with customers to address inquiries and resolve issues effectively.
- Participated in training sessions to learn best practices in service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Sammy's Pizza
10.2013 - 04.2019
- Provided exceptional customer service by promptly greeting and seating guests.
- Assisted in taking food and drink orders using point-of-sale system.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Washed dishes.
- Made alcoholic beverages.
- Ran the cash register.
- Responsible for distributing tips and recording said tips.
- Responsible for closing the restaurant and setting the alarm on occasion.
Education
No Degree - Human Services
Northeast Wisconsin Technical College
Green Bay, WI05-2028
High School Diploma -
Menominee Indian High School
Keshena, WI05-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
Timeline
Server
Dave and Buster's
01.2020 - 01.2021
Server
Sammy's Pizza
10.2013 - 04.2019
No Degree - Human Services
Northeast Wisconsin Technical College
High School Diploma -
Menominee Indian High School
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