janessa paul
Toledo,OH
Summary
Dynamic Patient Account Coordinator at Lincare Inc, adept at enhancing revenue collection and patient satisfaction through effective billing resolution and compliance with healthcare regulations. Proven ability to manage high volumes of accounts while maintaining HIPAA standards, showcasing strong organizational skills and exceptional customer service.
Overview
18
18
years of professional experience
Work History
Patient Account Coordinator
Lincare Inc
12.2020 - 09.2025
- Processed patient accounts and managed billing inquiries efficiently.
- Collaborated with healthcare providers to verify insurance eligibility.
- Assisted patients in understanding their financial responsibilities and payment options.
- Maintained accurate records of patient interactions and account adjustments.
- Utilized electronic health record systems for data entry and updates.
- Resolved discrepancies in billing statements through thorough investigation.
- Supported training initiatives for new staff on account management procedures.
- Improved patient satisfaction by efficiently handling account inquiries and resolving billing issues.
- Stayed current with industry regulations and changes, ensuring compliance in all aspects of patient account coordination.
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
- Enhanced revenue collection by diligently monitoring outstanding accounts and initiating timely followups.
- Increased accuracy in payment postings by carefully reviewing remittance advices and applying adjustments as needed.
- Provided exceptional customer service while addressing complex billing questions from patients or their representatives over phone or email communications.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Analyzed trends in billing discrepancies to identify opportunities for process improvements that would reduce costly errors and increase revenue recovery efforts.
- Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
- Electronically submitted bills according to compliance guidelines.
- Responded to patient, family, and external payer inquiries.
Acting Assistant Kitchen Manager
Cleveland Metropolitan School District
02.2018 - 12.2019
- Assisted in daily kitchen operations, ensuring compliance with safety and health regulations.
- Coordinated food preparation schedules to optimize workflow and service efficiency.
- Trained new staff on kitchen procedures and equipment use to promote safety and productivity.
- Managed inventory levels, ensuring timely procurement of supplies and minimizing waste.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
Manager
The Roadhouse and Patio
04.2007 - 12.2017
- Streamlined daily operations to enhance overall efficiency in restaurant service.
- Managed staff scheduling, interviewing, hiring, and training.
- Oversaw employee payroll, managed deposits, receipts, and payouts to vendors.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Education
The University of Toledo
Toledo, OHOwen’s Community College
Perrysburg, OHMedical Billing Specialist Health Information Mag - Health Information Management
Cuyahoga Community College
Cleveland, Ohio, OH05.2020
High School Diploma -
Evergreen High School
Metamora, OH05.2005
Skills
- HIPAA compliance
- Strong organization
- Follow-up skills
- Healthcare regulations
- Medical billing
- Data entry proficiency
- Verbal and written communication
- Customer service
- Multitasking
- Microsoft office
Timeline
Patient Account Coordinator
Lincare Inc
12.2020 - 09.2025
Acting Assistant Kitchen Manager
Cleveland Metropolitan School District
02.2018 - 12.2019
Manager
The Roadhouse and Patio
04.2007 - 12.2017
The University of Toledo
Owen’s Community College
Medical Billing Specialist Health Information Mag - Health Information Management
Cuyahoga Community College
High School Diploma -
Evergreen High School