Janessa Sanchez
Chapel Hill,NC
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ruby Memorial Hospital
07.2023 - 01.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Lead Trainer and Group Fitness Instructor
Frontline Coalition
09.2022 - 07.2023
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
Administrative/Payroll assistant
MRG consulting
08.2020 - 12.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Barista Shift Lead
Starbucks
11.2017 - 06.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
Front Desk Associate
Del Norte Sports and Wellness
12.2016 - 11.2017
- Processed payments accurately while adhering to company policies and procedures.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Education
High School Diploma -
West Mesa High School
Albuquerque, NMSkills
- Team Management
- Feedback Analysis
- Training Needs Analysis
- Problem Solving
- Effective Communication
- Organizational Skills
- Program Implementation
Certification
- Cycling instructor (Schwinn) 2020
- Silver sneakers certified 2020
- Pre/post-natal certified 2022
- Advanced group training and water aerobics certified 2022
- Personal trainer certified 2019-2023
- Kaplan Real estate School (Currently)
Volunteer Experience
- January 2016-2020
- Dance-fit fundraisers
- Best Buddies program (special needs program)
- Youth group leader
- Babysitter/nursery team
- Homeless outreach
Timeline
Administrative Assistant
Ruby Memorial Hospital
07.2023 - 01.2024
Lead Trainer and Group Fitness Instructor
Frontline Coalition
09.2022 - 07.2023
Administrative/Payroll assistant
MRG consulting
08.2020 - 12.2022
Barista Shift Lead
Starbucks
11.2017 - 06.2022
Front Desk Associate
Del Norte Sports and Wellness
12.2016 - 11.2017
High School Diploma -
West Mesa High School