Janet Alston
Charlotte,USA
Summary
I'm a experienced , professional customer relations agent with 15+yrs in finance , the health field , patient relations , insurance verifications , sales. I'm detailed oriented , highly motivated , with great communication and listening skills , payroll using Kronos , scheduling , securing confidential employee files , proficient in microsoft office , word , sharepoint , I stand on dedication and going above and beyond to help the company succeed and the client satisfied.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Assistant
Vanguard
Charlotte, NC
05.2021 - 09.2024
- Responsibilities included Switchboard operator directed a high volume of calls
- Maintained a clean safe and functional environment for employees & guest
- Purchaser while adhering to the office budget
- Responding to daily correspondence email-wm
- Securing the office with a walk thru before closing
HR/Office Assistant
Sodexo
Charlotte, NC
10.2015 - 05.2021
- Payroll , scheduling , onboarding process
- I 9 process , uploading clients and vendors inv on sharepoint for payments
- Facilitate & prepped staff meetings
- Updated company and employee confidential files for audits
Front Desk Receptionist/ Mailroom
Flaghouse Inc
Hasbrouck Heights, NJ
05.2000 - 09.2015
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming switch board calls and efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
CNA - Certified Nursing Assistant
Llanfair House
Wayne, NJ
09.1987 - 07.1993
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Ensured patient safety by following infection control protocols and maintaining a clean environment
- Responded promptly to call lights and requests for assistance from patients
- Supported emotional well-being of patients by providing companionship and active listening skills
Education
High School Diploma - Business
Eastside High School
Paterson, NJCertified Nursing Aide - Patient Care
Passaic County Community College
Paterson, NJSkills
- Scheduling
- Switchboard
- Meeting planning
- Mail sorting and distribution
- Claims appeal procedures
- Inventory tracking
- Relationship building
- Meticulous attention to detail
- Payroll processer Kronos
- Team player
- Communication and listening skills
- Computer skills and data entry
- Efficient with all office equipment
Certification
CNA
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Assistant
Vanguard
05.2021 - 09.2024
HR/Office Assistant
Sodexo
10.2015 - 05.2021
Front Desk Receptionist/ Mailroom
Flaghouse Inc
05.2000 - 09.2015
CNA - Certified Nursing Assistant
Llanfair House
09.1987 - 07.1993
High School Diploma - Business
Eastside High School
Certified Nursing Aide - Patient Care
Passaic County Community College