Janet Evans

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.

*Dispatched Technicians to jobs throughout the state of Washington.

*Contacted customers to advise the the tech was enroute or explain may be delayed due to unforeseen issues.

Resolved customer concerns or issues as needed.

*Contacted Supervisors when issues with safety and tech stuck on a job longer than estimated.

*Work with tech to get equipment working properly.

• Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.