JANET FORINO
Ocala,FL
Summary
Seeking to obtain a working position where I can offer my experience, talents and be part of a team.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
53
53
years of professional experience
Work History
Sales Associate
Macy's
Ocala, FL
08.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
- Maintained inventory accuracy through regular stock checks and efficient restocking processes.
- Collaborated with team members to drive sales initiatives and enhance overall store performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Target
01.2022 - 01.2023
- Assist guests in locating merchandise. Re-shop customers returned merchandise, display new merchandise, damage-out merchandise as needed, back stock as needed, and maintain a neat and organized display.
Realtor
Independent Contractor (Keller Williams & East Key Realty)
01.2012 - 01.2021
- Assist clients and analyze property market in informed decisions on buying and selling real estate. Promote selling properties by staging and marketing through social media and events. Assist investor clients in property growth and profitable investments. Maintain and encourage positive communication with other agents, clients, mortgage offices and title company.
Owner
Janetta’s Catering
01.2009 - 01.2011
- Hire contractors and design commercial kitchen to meet NH Dept. of Health and Human Services requirements. Create and design company logo and menu recipes and pricing. Marketing and advertising and radio, fairs, and business visits. Oversee and participate in cooking and cleaning.
Computer Analyst
Stone & Webster Engineering
01.1978 - 01.1988
- Program computers in business applications using COBOL, COBOL Reporting, FOCUS, BAL, and RPG. Troubleshoot errors generated from users then research in problem solving correct.
Accounts Payable Supervisor
Mitchel Hutchins Brokerage
01.1973 - 01.1978
- Supervise overall function in the Accounts Payable Dept. Check for invoice accuracy, code and perform data entry. Communicate with vendors as needed. Prepare vendors checks and generate reports for upper management.
Education
Associate - Business Management
Pace University
01.1972
Marketing
Bold University
01.2015
Skills
- Organization
- Microsoft: Work, Excel, PowerPoint & QuickBooks
- Leadership
- Positive communication
- Strong Work Ethics
- Problem Solving
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Problem-solving
Interests
Painting, Cooking, Reading, Refinishing furniture, Exercising
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteRemoteTimeline
Sales Associate
Macy's
08.2024 - Current
Sales Associate
Target
01.2022 - 01.2023
Realtor
Independent Contractor (Keller Williams & East Key Realty)
01.2012 - 01.2021
Owner
Janetta’s Catering
01.2009 - 01.2011
Computer Analyst
Stone & Webster Engineering
01.1978 - 01.1988
Accounts Payable Supervisor
Mitchel Hutchins Brokerage
01.1973 - 01.1978
Marketing
Bold University
Associate - Business Management
Pace University
Keller Williams Silver Medallion Award
Awarded the Keller Williams Silver Medallion award in 2018 for top gross commission income and closed units in 2018 nationwide.