Microsoft Office and various other software programs
Janet Moore
Livingston,TX
Summary
Customer-focused professional and HHSC-registered LCDC Intern with a 4.45+ star rating in on a 1-5 rate in client-facing roles. I am looking to apply my background in conflict resolution and active listening to a Customer Service position where I can provide helpful, empathetic support and resolve complex issues for your clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor/Rideshare Service & Deliver
Uber and Spark (Walmart)
Livingston, TX
11.2025 - Current
- Delivered timely and efficient rideshare services, ensuring customer satisfaction through safe driving practices.
- Navigated complex routes using GPS technology to optimize travel time and enhance service quality.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance tasks.
- Adapted to changing schedules and high-demand periods, demonstrating flexibility in service delivery.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Triage Dispatcher/Customer Service Representative
Fidium Fiber / State Farm / Allstate
Conroe, TX
06.2024 - 11.2025
- Scheduling: Managed executive calendars and handled busy daily schedules to keep everything on time.
- Organization: Used CRM and dispatch tools to track service requests and keep the team and customers connected.
- Service Excellence: Maintained a 4.45+ star rating across 1,000+ trips/tasks by staying calm and solving client problems quickly.
Youth Development Instructor
Opportunity Now/XP Synergy
07.2023 - 06.2024
- Program Leadership: Ran daily activities for special needs students to help them grow socially and succeed in school.
- Student Support: Mentored students using positive reinforcement to keep the classroom safe and productive.
- IEP Goals: Followed individual student plans (IEPs) by tracking progress and adapting my teaching style to help them succeed.
Independent Contractor/Rideshare Service & Deliver
Uber and Spark (Walmart)
Livingston, TX
11.2025 - Current
- Reliability: Earned a 4.45+ star rating over 1,000+ trips by keeping passengers safe and happy. ✅
- Problem-Solving: Stayed calm and found quick solutions for traffic jams, app crashes, and unhappy customers.
- Customer Care: Used active listening to make sure every passenger felt heard and comfortable during their ride.
- Time Management: Consistently hit delivery deadlines and managed a busy daily schedule to stay on time.
Acct Manager
Rick Grisham State Farm Insurance
01.2023 - 07.2023
- Regulatory Compliance: Maintained expert knowledge of complex insurance products and state laws to ensure 100% accuracy and compliance with industry regulations.
- Client Advocacy: Translated complicated policy details into clear, easy-to-understand information, helping clients make informed decisions about their coverage.
- Professional Integrity: Upheld high ethical standards while managing sensitive client data and Life & Health insurance products.
Senior Administrative Assistant (ADTECH)
TDCJ Johnston Unit
08.2021 - 12.2022
- Assisted senior counseling staff with daily operations and client management, contributing to effective program delivery.
- Provided administrative and logistical support to senior counselors, ensuring efficient workflow and compliance with program standards.
Executive Assistant
TDCJ Polunsky Unit
10.2019 - 08.2021
- Provided high-level administrative support to executive staff, including General Population Assistant Warden, Death Row Assistant Warden, and Senior Warden.
- Managed and scheduled all official visitation calendars, including confidential, ministerial, and special visitor requests, coordinating complex coordination for visitors traveling long distances.
- Served as the primary point of contact for constituent inquiries, managing high-volume, sensitive communications, and de-escalating conflicts to resolve time-sensitive issues efficiently.
- Facilitated as a key liaison across executive leadership, departmental heads, and staff, streamlining communication flow and enhancing operational interactions.
Administrative Clerk II Count Room
TDCJ Gurney Unit
03.2018 - 10.2019
- Coordinated daily operational counts with security personnel across all shifts, ensuring data integrity and timely reporting of inmate population numbers.
- Oversaw the accurate assignment and documentation of offender housing logistics and placements within facility management systems.
Customer Relationship Manager
Blue Cross/Blue Shield
10.2016 - 03.2018
- Engaged empathetically with clients via phone and email, leveraging exceptional people skills to build rapport, resolve complex issues, and ensure positive customer experience.
- Served as a critical liaison between clients, member services, and clinical teams to facilitate referrals and connect individuals with essential well-being, mental health, and medical support services.
- Managed a high-volume pipeline of inbound customer inquiries (calls and emails), consistently delivering accurate information and effective solutions in a challenging environment.
- Collaborated cross-functionally with internal departments to investigate and resolve escalated client concerns, ensuring timely resolutions and high client satisfaction rates.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester08-2026
Skills
- Office Skills: Executive Scheduling, CRM Systems, Dispatching, Digital Filing, Customer Service
- Education Skills: Classroom Management, Special Education Support, IEP Goal Tracking, De-escalation
- Personal Strengths: High-Pressure Problem Solving, Clear Communication, Ethics & Confidentiality
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
Certification
- LCDC Intern | Texas HHSC (Active)
- Licensed Insurance Professional | NPN: 16386375 | License #1707524 (Expires 11/30/2025)
- Property & Casualty (P&C) and Life, Accident & Health
Timeline
Independent Contractor/Rideshare Service & Deliver
Uber and Spark (Walmart)
11.2025 - Current
Independent Contractor/Rideshare Service & Deliver
Uber and Spark (Walmart)
11.2025 - Current
Triage Dispatcher/Customer Service Representative
Fidium Fiber / State Farm / Allstate
06.2024 - 11.2025
Youth Development Instructor
Opportunity Now/XP Synergy
07.2023 - 06.2024
Acct Manager
Rick Grisham State Farm Insurance
01.2023 - 07.2023
Senior Administrative Assistant (ADTECH)
TDCJ Johnston Unit
08.2021 - 12.2022
Executive Assistant
TDCJ Polunsky Unit
10.2019 - 08.2021
Administrative Clerk II Count Room
TDCJ Gurney Unit
03.2018 - 10.2019
Customer Relationship Manager
Blue Cross/Blue Shield
10.2016 - 03.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
CONTACT
- Janet.moore1114@gmail.com
- 903-922-9070
- Livingston, TX
Professional Summary
- Licensed Insurance Professional | NPN: 16386375 | License # 1707524
- Licenses: Property & Casualty (P&C), Life, Accident & Health (Expires 1/30/2026).
- Relocation Status: Recently relocated Livingston, TX and available for immediate start.
- LCDC Intern (Licensed Chemical Dependency Counselor Intern) | Texas HHSC
- Registration Status: Active (pursuing full licensure).
- Skills: Specialized in crisis intervention, behavioral support, and confidentiality/HIPAA compliance.
PROFESSIONAL SUMMARY
Reliable and organized professional with a strong background in office operations and special education. Currently registered as an LCDC Intern with the Texas HHSC, bringing specialized training in de-escalation and calm problem-solving. Recently relocated and seeking a role in administrative support or substitute teaching where I can use my experience in managing complex tasks and helping others.