Janet Raya
Call Center Representative
1200 N Placentia Ave,CA
Summary
Bilingual Call Center Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Families Together Of Orange County
Tustin, CA
02.2023 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Trained staff on operating procedures and company services.
- Paid attention to detail while completing assignments.
- Answer a high volume of calls
- Schedule appointments
- Calling and confirming upcoming appointments
- Calling to reschedule patients appointments that were missed
Medical Assistant
Paramount Care Medical Group
Garden Grove, CA
05.2022 - 08.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Urinalysis
- Take patient Vitals
- Preform Intradermal, Subcutaneous, Intramuscular injections
Receptionist
Perveen Aleemuddin DDS
Placentia, CA
02.2019 - 05.2022
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Cashier
VIP Tacos
Anaheim, CA
06.2018 - 03.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Would sweep and mop the floor regularly
Education
Diploma - Medical Assistant
American Career College
Anaheim, CA 05.2001 -
High School Diploma -
Valencia High School
Placentia, CA 05.2001 -
Skills
Customer Data Confidentiality
40 wpm Typing Speed
Cross-Functional Collaboration
Calm and Professional Under Pressure
Computer Skills
Organizational Skills
Customer Support
Appointment Scheduling
Problem-Solving
Multitasking
Time Management
Certification
CPR/ First Aid
Timeline
Call Center Representative
Families Together Of Orange County
02.2023 - Current
Medical Assistant
Paramount Care Medical Group
05.2022 - 08.2022
Receptionist
Perveen Aleemuddin DDS
02.2019 - 05.2022
Cashier
VIP Tacos
06.2018 - 03.2019
Diploma - Medical Assistant
American Career College
05.2001 -
High School Diploma -
Valencia High School
05.2001 -