Janet Releford
Indianapolis,IN
Summary
Dynamic and results-driven professional with a strong background in customer service at Nordstrom. Proven ability to enhance team performance and achieve sales goals through effective collaboration and problem-solving. Skilled in time management and maintaining high standards, ensuring customer satisfaction and loyalty in fast-paced environments.
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Sales Associate
Nordstrom
11.2021 - Current
- Assisted customers in identifying product needs and making informed purchases.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve store performance.
- Provided product knowledge training to new associates, fostering a knowledgeable team environment
- Maintained visual merchandising standards to enhance customer shopping experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
Security
Eclipse Staffing & Security
03.2020 - Current
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Implemented security structures to prevent unauthorized access and maintained security for parking.
- Provided backup to security officers to maintain coverage.
- Enhanced security measures by implementing thorough monitoring for exclusive events
Patient Access Representative
R1RCM
03.2020 - 09.2020
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Home Care Aide
Home Care Assistance
04.2016 - 09.2020
- Provided compassionate personal care, including assistance with daily activities and mobility support.
- Monitored patient health by recording vital signs and reporting changes to healthcare professionals.
- Collaborated with family members to ensure continuity of care and effective communication regarding client status.
- Implemented strategies to improve client engagement and enhance quality of life through social interaction.
Server
Geogia Reese
03.2014 - 08.2015
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Handled cash transactions accurately, balancing drawers at end of shifts.
- Resolved customer complaints promptly, fostering positive relationships and loyalty among guests.
Education
Associate of Science - Fashion Merchandising
Miami International University of Art & Design
Miami, FL08-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Listening skills
- Goal oriented
Timeline
Sales Associate
Nordstrom
11.2021 - Current
Security
Eclipse Staffing & Security
03.2020 - Current
Patient Access Representative
R1RCM
03.2020 - 09.2020
Home Care Aide
Home Care Assistance
04.2016 - 09.2020
Server
Geogia Reese
03.2014 - 08.2015
Associate of Science - Fashion Merchandising
Miami International University of Art & Design