Janet Robles
Summary
Customer-Focused Esthetician with certification in Esthetics from Aveda Institute, delivering outstanding client experiences through effective appointment management and retail sales strategies. Bilingual in English and Spanish, demonstrating attention to detail and an ability to build rapport, enhancing client retention. Empathetic Customer Service Coach exhibiting high productivity and efficiency, specializing in communication, conflict resolution, and team motivation to elevate customer service standards.
Overview
5
5
years of professional experience
Work History
Costumer service
Swissport USA
Las Vegas
02.2021 - Current
- Greeted guests and delivered exceptional customer service experiences.
- Implemented customer service initiatives that enhanced client satisfaction.
- Trained front office staff on effective customer service techniques.
Babysitting
Volunteer Work
Las Vegas
08.2025 - 06.2026
- Planned engaging games and educational activities for various age groups.
- Supervised children during activities and ensured their safety and well-being.
- Communicated effectively with parents about children's needs and daily experiences.
Education
Certificate - Esthetics
Aveda institute
Las VegasSkills
- Customer service
- Client satisfaction
- Front office operations
- Safety supervision
- Activity planning
- Conflict resolution
- Team training
Areas of Expertise
- Work under pressure
- Organized work ethic
- Fast learner excellent at being taught
- Time management
Accomplishments
- Hands-on experience in skin analysis and facial treatments, creating tailored recommendations on clients skin types and concerns.
- Proficient in waxing techniques,sanitation, and client aftercare to ensure safe, comfortable treatments.
- Managed client satisfaction and support sales.
Timeline
Babysitting
Volunteer Work
08.2025 - 06.2026
Costumer service
Swissport USA
02.2021 - Current
Certificate - Esthetics
Aveda institute