Janet Smith

• Coordinated daily store operations and monitored team performance to enhance overall efficiency.
• Developed visual merchandising strategies to enhance product displays.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Handled scheduling for store shifts to achieve adequate staffing.
• Ensured compliance with all safety regulations throughout the store premises.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Analyzed monthly sales and performance reports to inform operational planning and drive strategic decision-making.

• Investigated property damage claims for catastrophe events, ensuring thorough assessment of losses.
• Evaluated insurance policy coverage and determined claim eligibility.
• Documented findings and prepared comprehensive reports for claims processing.
• Communicated claim status updates to policyholders, fostering transparency and trust in the claims process.
• Utilized industry-standard software to maintain accurate records and documentation.
• Negotiated settlements with claimants, aligning outcomes with company guidelines and enhancing customer satisfaction.

• Managed sale floor associates to enhance customer service standards.
• Manages store payroll projections, productivity, and controllable expenses in relation to sales trend.
• Reviewed business summaries to uncover and pursue potential sale opportunities.
• Coached and counseled associates to align performance with company productivity goals.
• Ensure company merchandising directive and standards are met while merchandising incoming freight and replenishing the sales floor

Managed day-to-day store operations, enhancing customer service, optimizing inventory management, and coordinating staff scheduling.

• Provided administration and direction for Kohl's Service Standard, overseeing Customer Service Survey, "Yes We Can" Program, and other customer service initiatives.
• Developed and coached Area Supervisors to promotable levels or to assume larger areas of responsibility.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Organized weekly meetings with department heads to evaluate progress on key objectives and align strategies.
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