Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Janet Vazquez

Brookfield,IL

Summary

Dedicated customer service professional recognized for exceptional productivity and efficiency in task completion. Demonstrates expertise in conflict resolution, data entry, and customer relationship management. Strong communication, problem-solving, and adaptability skills contribute to consistently positive customer experiences. Aiming to leverage these competencies to enhance client satisfaction and drive business success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Tricoci
Palatine, IL
05.2024 - 10.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Worked effectively in team environments to make the workplace more productive.

Administrative Specialist

Hinsdale Psychiatry
Hinsdale, IL
01.2020 - 10.2022
  • Answered and routed telephone calls and took messages.
  • Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed payments and updated accounts to reflect balance changes.

Assistant Center Manager

European Wax Center
La Grange, IL
03.2019 - 11.2019
  • Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
  • Motivated and led team members to work together to achieve targets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved escalated customer complaints in a timely manner.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Education

High School Diploma -

Morton East High School
Cicero, IL
05-2010

Associate of Science -

Morton College
Cicero, IL

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Escalation management
  • Empathy and patience
  • Follow-up skills
  • [Software] CRM system proficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Tricoci
05.2024 - 10.2024

Administrative Specialist

Hinsdale Psychiatry
01.2020 - 10.2022

Assistant Center Manager

European Wax Center
03.2019 - 11.2019

High School Diploma -

Morton East High School

Associate of Science -

Morton College

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Janet Vazquez