Janet Leticia Villa
El Paso,TX
Summary
Detail-oriented professional with a strong background in front office operations and customer education. Proven ability to streamline patient scheduling and improve overall workflow, ensuring a positive experience for both patients and staff.
Overview
18
18
years of professional experience
Work History
Dental Receptionist
Kids Dental Brands
El Paso, Texas
03.2023 - Current
- Streamlined patient scheduling and appointment confirmations for pediatric dental office, enhancing overall workflow.
- Assisted patients with registration and verified insurance information.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Processed payments and explained billing procedures to patients and guardians.
- Communicated effectively with parents to ensure comfort during visits.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Provided support with front office duties such as photocopying documents or scanning files.
- Educated patients on oral health care and preventive measures, promoting better health outcomes.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Collaborated with healthcare professionals to ensure seamless office operations and patient care.
Donor Services Technician
Vitalant
El Paso, Texas
01.2021 - 03.2024
- Assisted with donor screening and eligibility assessments during blood donation events to ensure donor safety and compliance.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Coordinated with medical staff to ensure compliance with safety protocols and procedures.
- Processed donor information and maintained accurate records in database systems.
- Responded to donor inquiries and provided information about donation processes and benefits.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Assisted in developing processes for streamlining donation processing procedures.
- Generated reports for management detailing donor activities and trends to inform decision-making.
- Conducted research on potential donors to determine their eligibility for giving.
- Formulated strategies to enhance donor engagement and retention, contributing to sustained donor relationships.
Customer Support Specialist
Oveana Global Business Services
El Paso, Texas
02.2017 - 01.2021
- Provided exceptional customer service through various communication channels.
- Resolved customer inquiries using knowledge of products and services.
- Escalated complex issues to senior staff for timely resolution.
- Collaborated with other departments on issue resolution.
- Trained new staff on customer support protocols and tools to enhance team effectiveness.
- Processed online payments securely through the payment portal.
- Compiled and delivered detailed insurance reports for client review, facilitating informed decision-making.
Front Office Assistant
La Quinta Inn & Suites In
El Paso, Texas
06.2014 - 12.2020
- Managed front desk operations and reception area for a busy hotel.
- Assisted guests with check-in and check-out procedures efficiently.
- Welcomed large volume of guests and improved overall customer service.
- Handled guest inquiries and resolved issues with professionalism.
- Collaborated with housekeeping to ensure room readiness for guests.
- Provided information about hotel amenities, services, and local attractions.
- Arranged room reservations for guests efficiently and maintained accurate booking records.
- Processed payments and managed cash drawer transactions daily.
- Investigated customer complaints and addressed billing issues thoroughly.
- Monitored customer accounts for overdue payments or discrepancies.
- Generated invoices upon completion of customer orders.
- Assisted with the preparation of daily bank deposits.
- Maintained accurate financial records and assisted in preparing monthly reports.
- Delivered administrative support to management team on various projects.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Created and optimized employee schedules for shift coverage.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
Cashier Team Lead
Marshalls
El Paso, Texas
01.2009 - 12.2014
- Supervised cashier team to ensure efficient checkout operations.
- Managed cash register operations, including balancing drawers and processing transactions.
- Trained new cashiers on company policies and customer service standards.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Collaborated with management to streamline workflow, enhancing customer experience and reducing wait times.
- Implemented theft prevention strategies that effectively protected store assets and minimized losses.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance and provided constructive feedback to enhance service quality.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Managed scheduling, payroll, and time off requests for team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted other teams with stocking shelves and bagging groceries.
- Counted and balanced cash drawer amounts at the end of each shift.
Education
Certification - Medical Assistant
Vista College
El Paso, TX08-2012
High School Diploma -
Edison Hope
El Paso, TX03-2009
Skills
- Patient scheduling
- Appointment coordination
- Record management
- Records management
- HIPAA compliance
- Front office operations
- Customer education
- Bilingual
Timeline
Dental Receptionist
Kids Dental Brands
03.2023 - Current
Donor Services Technician
Vitalant
01.2021 - 03.2024
Customer Support Specialist
Oveana Global Business Services
02.2017 - 01.2021
Front Office Assistant
La Quinta Inn & Suites In
06.2014 - 12.2020
Cashier Team Lead
Marshalls
01.2009 - 12.2014
Certification - Medical Assistant
Vista College
High School Diploma -
Edison Hope