Janet White
League City,Texas
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
36
36
years of professional experience
Work History
Patient Services Specialist
University of Texas Medical Branch
08.2012 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Operating Room Scheduling Coordinator
Christus St. John Hospital
06.1990 - 08.2012
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Real Estate Agent
Centeq Realty
01.1989 - 06.1990
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Education
General Studies
San Jacinto College
Pasadena, TXReal Estate
Spencer School of Real Estate
Houston, Texas 12.1988
High School Diploma -
Clear Creek High School
League City, Texas 05.1977
Skills
- Patient confidentiality
- Appointment Scheduling
- Follow-up Coordination
- Insurance Verification
- Customer Service
- Multitasking and Organization
- Money Handling
- Flexible Schedule
- Medical Terminology
Timeline
Patient Services Specialist
University of Texas Medical Branch
08.2012 - Current
Operating Room Scheduling Coordinator
Christus St. John Hospital
06.1990 - 08.2012
Real Estate Agent
Centeq Realty
01.1989 - 06.1990
General Studies
San Jacinto College
Real Estate
Spencer School of Real Estate
High School Diploma -
Clear Creek High School