Janet E Wilson
San Diego,California
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. I have a Enthusiastic personality with a hands-on, creative style. Ready to apply thirty years' experience to a challenging long-term position. To build a large following for a new restaurant in Poway.
Overview
22
22
years of professional experience
Work History
Server Trainer
Kaminski's Sport Lounge And Bbq
11.2009 - 04.2019
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Assistant Manager
StoneRidge Country Club
04.2007 - 07.2009
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Server
Chillis Grill & Bar
04.2003 - 04.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer
Jake's On The Bay
04.1997 - 01.2003
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
Yes - General Education
Clover Park High School
Lakewood, WA06.1979
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
Timeline
Server Trainer
Kaminski's Sport Lounge And Bbq
11.2009 - 04.2019
Assistant Manager
StoneRidge Country Club
04.2007 - 07.2009
Server
Chillis Grill & Bar
04.2003 - 04.2006
Server Trainer
Jake's On The Bay
04.1997 - 01.2003
Yes - General Education
Clover Park High School
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