Janeth Galicia
Charlotte,NC
Summary
Driven and dynamic professional with a proven track record in customer service and cosmetology, notably at Sally's Beauty Supply. Excelled in relationship building and customer needs assessment, boosting sales through personalized service consultations. Skilled in inventory control and detail-oriented tasks, achieving high customer satisfaction and operational efficiency. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sally's Beauty Supply
12.2023 - 07.2024
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recommended specific hair and beauty products to meet individual customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
Personal Shopper
Harris Teeter
03.2023 - 11.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
Fortune Garden Chinese Rest
09.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista
Kung Fu Tea
05.2021 - 08.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Harding University High School
Charlotte, NC06.2023
Skills
- Service Consultations
- Cosmetology
- Customer Needs Assessment
- Paperwork management
- Relationship Building
- Customer Service
- Inventory Control
- Relationship building and management
- Merchandise Restocking
- First Aid Training
- Detail Oriented
- Seating arrangements
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Cleaning and sanitizing
- Basic Math Competence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sally's Beauty Supply
12.2023 - 07.2024
Personal Shopper
Harris Teeter
03.2023 - 11.2023
Cashier
Fortune Garden Chinese Rest
09.2021 - 01.2022
Barista
Kung Fu Tea
05.2021 - 08.2021
High School Diploma -
Harding University High School