Janeth Prieto
El Paso,TX
Summary
Proven Manager with a track record of enhancing customer satisfaction and team performance at Rivas Taco Shop. Skilled in complex problem-solving and verbal communication, adept at resolving conflicts and driving business goals. Achieved significant improvements in team agility and service delivery, demonstrating exceptional time management and leadership abilities.
Overview
6
6
years of professional experience
Work History
Manager
Rivas Taco Shop
01.2022 - 01.2024
- In charge of handling all the cash flow coming in during my shift accounting receipts and making sure the cash matched
- Maintained a positivity withing my work environment
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
La Gordi Buena
04.2019 - 02.2021
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Representative
Alorica
08.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- handled high call inbound calls
Education
High School Diploma -
Chapin High School
El Paso, TX05.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Rivas Taco Shop
01.2022 - 01.2024
Manager
La Gordi Buena
04.2019 - 02.2021
Customer Service Representative
Alorica
08.2017 - 02.2018
High School Diploma -
Chapin High School