Janet P. Roberts
Waterford,CT
Summary
Experienced in many aspects of banking and mortgages with a strong emphasis on customer service. Detail oriented professional able to work well with a team or individually.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Mortgage Processor
Cmg Homeloans
04.2024 - Current
- Maintain a steady pipeline of 20 loans on average.
- Communicated with borrower regarding outstanding conditions.
- Optimized workflow efficiency by prioritizing tasks ensuring timely completion of loans.
- Collaborated closely with underwriters and loan officers to expedite loan approvals
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Set up and completed loan submission packages.
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
- Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before submission for approval.
- Ensured seamless handover of approved loans to the closing department by providing complete and accurate documentation packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Collaborated with Loan Officers to provide timely, accurate service for borrower throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Processed mortgage loan applications accurately and successfully for over 10 years.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Mortgage Processor
Norcom Mortgage
10.2015 - 04.2024
- Maintained pipeline of 30-40 loans with average turn-time of 30 days from application to closing
- Set up and completed loan submission packages.
- Communicated with originator and borrower concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering Government and conventional loans.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Mortgage Loan Officer Assistant
Prospect Mortgage
02.2013 - 10.2015
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Communicated with borrowers throughout loan process and handled any concerns.
- Set up files using loan officer checklist and submitted on-time to Processor
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
Office Assistant/Assistant Mortgage Processor
The Diamond Mortgage Group
05.2001 - 02.2012
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Oversaw file input in mortgage software and grant-specific software.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Coordinated with Mortgage Processor to assist in fulfilling internal conditions from Underwriting
- Managed pipeline of 50+ loans
- Preformed duties of office manager and receptionist; answering telephone calls, ordering office supplies, organizing, filing and sending loan applications
Customer Service Associate
Stop & Shop
04.1995 - 10.2001
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Performed duties such as cashing checks, issuing refunds, selling lottery tickets.
- Assisted back-office staff in balancing cashier's drawers after each shift, finalizing and balance store receipts every night
Receptionist/ Loan Opener
Commonwealth United Mortgage
05.1993 - 07.1994
- Monitored pipelines to track and log status of loans.
- Setup initial loan applications and ordered necessary tasks to help movefile to Processor
- Assisted loan officers in any manner possible
- Served as primary receptionist for greeting, directing and assisting visitors, and directing incoming calls.
- Performed data entry, filing, copying and faxing.
Education
Some College (No Degree) - Education
Keene State College
Keene, NHBusiness Management
Mitchell College
New London, CTConnecticut School of Banking
Norwich, CTSkills
- Mortgage Loan Processing
- Loan Application Preparation
- Knowledge of Government and conventional mortgage guidelines, as well as CT and RI Housing loans
- Microsoft Office- Word and Excel
- Encompass and Byte software
- Desktop Underwriter and Loan Prospector
- Credit, Employment and Information Verification
- Verbal and Written Communication
- Customer Service
Certification
- Licensed NMLS loan originator #1178099
Timeline
Mortgage Processor
Cmg Homeloans
04.2024 - Current
Mortgage Processor
Norcom Mortgage
10.2015 - 04.2024
Mortgage Loan Officer Assistant
Prospect Mortgage
02.2013 - 10.2015
Office Assistant/Assistant Mortgage Processor
The Diamond Mortgage Group
05.2001 - 02.2012
Customer Service Associate
Stop & Shop
04.1995 - 10.2001
Receptionist/ Loan Opener
Commonwealth United Mortgage
05.1993 - 07.1994
Some College (No Degree) - Education
Keene State College
Business Management
Mitchell College
Connecticut School of Banking
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