Zoe Saab
Coral Springs,USA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Mortgage Processor
Onity Group Inc.
West Palm Beach, USA
12.2025 - 09.2026
- Reviewed borrower documents for accuracy, completeness, and investor compliance
- Coordinated with underwriters, closers, and loan officers on file conditions
- Monitored processing pipelines and prioritized files by deadline and status
- Processed loan modifications according to investor guidelines.
- Accepted payment on accounts.
Healthcare Representative
NationsBenefits
Miramar, FL
12.2023 - 11.2025
Help Desk Analyst
UKG (Ultimate Kronos Group)
Weston, USA
11.2022 - 12.2023
- Resolved UKG workforce management tickets through ServiceNow
- Troubleshot login, password, and access issues for end users
- Assisted in setting up remote VPN connections for customers who needed secure access to their systems from outside locations.
- Configured VPN connections between remote sites for secure data transfer.
- Increased overall company performance through improved IT uptime and cost reductions.
- Tracked incidents and requests in UKG help desk queue
Claims Representative
Kforce
Tampa, USA
04.2020 - 10.2021
- Investigated claim information and verified facts against submitted documentation.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Documented changes in claim statuses using specialized software systems.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Lead Technical Support Specialist
Carnival Cruise Lines
Miramar, USA
08.2018 - 01.2020
- Guided users through software resets, account access, and device configuration.
- Documented support cases, resolutions, and knowledge base articles.
- Monitored network performance and identified potential areas of improvement.
- Performed system administration tasks such as creating user accounts, setting up access privileges.
- Resolved escalated customer service inquiries regarding technical issues.
Education
BUSINESS ADMINISTRATION ASSOCIATE'S DEGREE -
Florida State University
Skills
- Mortgage loan processing
- Customer service excellence
- Technical support and troubleshooting
- Claims evaluation and compliance
- Regulatory compliance
- Data Entry
- Pipeline management
Languages
English, Highly proficient
Personal Information
I have experience with data entry, recordkeeping, claims processing, and maintaining accurate customer and healthcare records. I’m proficient in navigating multiple computer systems, verifying information, handling confidential data, and ensuring accuracy and efficiency in daily operations.
Additional Sections - Highlights
- Assist borrowers with mortgage inquiries, improving customer satisfaction and loan accuracy.
- Collaborate with teams to streamline mortgage origination processes effectively.
- Troubleshoot desktop issues, enhancing system reliability across multiple departments.
- Developed training materials, improving user proficiency.
- Provided remote support, enhancing client satisfaction across regions.
Timeline
Mortgage Processor
Onity Group Inc.
12.2025 - 09.2026
Healthcare Representative
NationsBenefits
12.2023 - 11.2025
Help Desk Analyst
UKG (Ultimate Kronos Group)
11.2022 - 12.2023
Claims Representative
Kforce
04.2020 - 10.2021
Lead Technical Support Specialist
Carnival Cruise Lines
08.2018 - 01.2020
BUSINESS ADMINISTRATION ASSOCIATE'S DEGREE -
Florida State University