Janette Gomez

Knightdale,NC

Summary

Bilingual (English/Spanish) medical office professional with 5+ years of experience in patient care coordination, medical interpretation, and administrative support in a fast-paced healthcare environment. Skilled in Epic, patient intake, insurance verification, and delivering accurate communication between providers and Spanish-speaking patient. Known for efficiency, professionalism, and strong customer service.

Overview

years of professional experience

Certification

Work History

Medical Office Assistant

UNC Pediatrics at Southpoint

Durham, NC

12.2019 - Current

Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Updated patient information and insurance details for accurate electronic medical records.
Facilitated smooth operation of medical office by assisting with billing and insurance verification.
Performed various administrative tasks by filing, copying and faxing documents.

Machine Operator

Royal Threads

Durham, NC

03.2016 - 11.2019

Operate and maintain embroidery machines.
Assist across multiple departments as needed to support production goals.
Maintain quality control standards and workplace safety.

Cashier Team Lead

ReTails Thrift Store

Raleigh, NC

09.2013 - 02.2016

Provided exceptional customer service to enhance shopping experience.
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawer and balanced registers daily.
Collaborated with team members to improve store operations and workflow efficiency.
Stocked, tagged and displayed merchandise as required.

Education

Associate of Applied Science - Medical Office Administration

Wake Technical Community College