Janey Gagliardi
South Elgin,IL
Summary
Dynamic Business Execution Consultant focusing on Incident Management and Business Resiliency with Wells Fargo Bank, N.A., skilled in analytical problem-solving and client engagement. Successfully enhanced operational efficiency through innovative strategies, resulting in significant efficiency in Incident Management. Proven track record in project coordination and team leadership, fostering collaboration and delivering high-quality results. Expert in developing tailored training programs and creating processes to elevate organizational performance.
Overview
20
20
years of professional experience
Work History
Business Execution Consultant: Incident Management
Wells Fargo Bank, N.A.
06.2020 - Current
- Designed a tailored training program required for all employees (500+)in Wholesale, Commercial Banking Operations to complete, boosting overall knowledge, expectations, and skillsets.
- Created and streamlined internal processes to enhance team efficiency and improve overall outcomes.
- Facilitated workshops and training sessions for Commercial Banking Operational staff, enhancing their skills and knowledge in key areas within Incident Escalation, Incident Management, Root Cause Analysis and Preventative Action planning.
- Liaised with Operations management teams to better understand the needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for Incident resolution.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
Risk Operations Analyst: Governance
Wells Fargo, NA
01.2017 - 06.2020
- (Created a SharePoint site for Commercial Distribution Finance (CDF) (110+ team members) to log and track incidents. Site used for reporting and identifying trends and an opportunities to find Root Causes and implement Preventative Actions.
- Trained all Operations mangers (approx. 20) how to use the newly created SharePoint site.
- Supported incident response efforts during crisis situations by providing guidance on appropriate actions based on assessed risks and potential impacts on operations or assets involved.
- Coordinated annual review process of enterprise-wide risk assessments that ensured ongoing relevance, accuracy, and comprehensiveness.
- Developed business continuity plans to minimize disruptions caused by unforeseen events or incidents.
Operations Analyst
Wells Fargo, NA
09.2012 - 01.2017
- Cash Management: 2012 - 2013
- Ensured compliance with internal controls, regulations, and industry best practices related to cash management.
- Streamlined daily cash handling procedures, resulting in reduced processing time and increased accuracy.
- Enhanced cash management processes by implementing efficient reconciliation methods and streamlining workflows.
- Customer Care: 2013 - 2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Treasury Services: 2014 - 2016
- Supported the implementation of new software tools aimed at automating manual processes within the Treasury department for increased efficiency.
- Ensured compliance with internal controls, policies, and regulatory requirements related to treasury activities.
- Enhanced cash flow management by implementing advanced treasury management systems and processes.
Education
Bachelor of Psychology - Industrial-Organizational (I-O) Psychology
Roosevelt University
Schaumburg, IL01-2027
Skills
- Analytical Problem-Solving
- Detail-Oriented Analysis
- Team Leadership
- Client Engagement
- Reliability and Trustworthiness
- Operational Strategy Creation
- Problem Solving
- Project Coordination
- Effective Time Management
- Quality Control
- Implementation of Standard Procedures
- Strategic Organizational Development
- Procedure Development
- Attention to detail
Timeline
Business Execution Consultant: Incident Management
Wells Fargo Bank, N.A.
06.2020 - Current
Risk Operations Analyst: Governance
Wells Fargo, NA
01.2017 - 06.2020
Operations Analyst
Wells Fargo, NA
09.2012 - 01.2017
Bachelor of Psychology - Industrial-Organizational (I-O) Psychology
Roosevelt University
Wells Fargo Pinnacle Champion Award 2019
I earned the prestigious Wells Fargo Pinnacle Champion Award in 2019.
The Wells Fargo Pinnacle Award is an employee recognition program where Wells Fargo honors outstanding individuals and teams, particularly those who demonstrate excellence in treasury and finance, and recognizes innovative ideas that improve the organization.
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