Jani Martin

• Delivered personalized customer experiences through in-depth product knowledge and consultative sales strategies, driving revenue across in-person and virtual channels.Managed high volumes of leads via phone, email, and live chat, consistently meeting or exceeding individual sales targets.
• Supported customers throughout the purchase lifecycle, including post-sale services such as pick-ups, exchanges, and resizing.
• Proactively confirmed appointments, addressed pre-visit inquiries, and ensured seamless customer interactions.
• Reviewed customer feedback and collaborated with leadership to enhance service quality and optimize sales performance.
• Enforced showroom policies to maintain a secure, welcoming environment and uphold brand standards.
• Handled opening and closing duties; utilized ERP systems for task management and cross-functional communication.
• Acted as a brand ambassador, promoting the company’s mission of sustainability, transparency, and compassion in the jewelry industry.

• Achieved high performance in sales volume, units per transaction, and average transaction dollar.
• Developed a team-oriented mindset to drive results and maintain a positive work environment
• Developed strong client relationships through personalized service and effective communication.

Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.

• Cultivated relationships with customers to enhance satisfaction and foster repeat business.
• Executed daily sales strategies to meet and exceed team targets consistently.
• Provided product knowledge training to new staff, enhancing team performance and customer service quality.
• Contributed to event marketing, sales and brand promotion.