Jania Paige
Swedesboro,NJ
Summary
Customer Service Representative proven experience delivering high-quality support in fast paced environments. Skilled in handling inbound calls, resolving customer concerns, and providing clear communication with empathy and professionalism. Strong background in problem-solving, account management, and meeting performance metrics while ensuring positive customer experiences.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Duquesne Light Company
Thorofare, NJ
09.2020 - Current
- Managed high-volume inbound calls, providing professional support and efficient issue resolution.
- Delivered clear and empathetic communication to resolve customer inquiries and concerns over the phone.
- Maintained strong product knowledge to guide customers and offer accurate solutions.
- Consistently met call handling, quality assurance, and customer satisfaction targets.
- Demonstrated active listening skills to ensure customer needs were fully understood and addressed.
Customer Service Representative
UnitedHealth Group
New Jersey
2015 - 2019
- Serve as point of contact for consumers/members for questions about health & wellness benefits.
- Provide excellent customer service: respond to inbound and outbound calls handle escalations be empathetic, patient, courteous.
- Assist members with medical and pharmacy benefits, claims, plan overviews, provider search, prior authorizations.
Education
High School Diploma -
Paulsboro High School
Paulsboro, NJ06.2011
Skills
- Customer support
- Microsoft PowerPoint
- Computer skills (10 years)
- Conflict management
- Supervising experience
- Organizational skills
- On-the-job training (training delivery method)
- Microsoft Word (10 years)
- Customer service
- Communication skill's
Timeline
Customer Service Representative
Duquesne Light Company
09.2020 - Current
Customer Service Representative
UnitedHealth Group
2015 - 2019
High School Diploma -
Paulsboro High School