Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JANIAH HINES

Ellenwood,GA

Summary

Dedicated customer service professional with experience in high-volume call centers, customer retention, and insurance policy management. Adept at handling inbound calls, resolving inquiries, and offering tailored product recommendations. Proven ability to multitask, navigate multiple computer systems, and provide empathetic, solution-oriented support. Seeking to leverage my skills in customer service and insurance expertise within companies call center team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Insurance Specialist

State Farm
05.2023 - Current
  • Handle high-volume inbound calls, assisting customers with policy inquiries, billing issues, and coverage
  • Follow all company policies and procedures to deliver quality work
  • Provide tailored product recommendations, increasing customer retention
  • Navigate multiple systems to update account information and ensure policy compliance
  • Train new team members on customer engagement best practices

Customer Service Representative

Comcast
10.2022 - 06.2023
  • Assisted customers with account management, troubleshooting, and billing inquiries
  • Recommended service upgrades and additional products based on customer needs
  • Managed inbound calls in a fast-paced environment while ensuring high-quality customer support
  • Handled customer inquiries and complaints in a professional and courteous manner

Store Clerk

QuikTrip
06.2022 - 10.2022
  • Promptly responded to assistance requests, spills, and customer inquiries, ensuring a smooth shopping experience
  • Verified personal identifications during alcohol and tobacco sales, maintaining compliance with legal regulations
  • Contributed to a positive shopping environment through enthusiastic and supportive customer interactions
  • Increased customer retention by providing detailed product information

Sales Associate

Walmart
10.2019 - 04.2020
  • Delivered exceptional customer service, addressing inquiries and resolving concerns
  • Processed customer transactions accurately, ensuring satisfaction and repeat business
  • Stepped up to cover extra shifts during peak periods, demonstrating flexibility and commitment
  • Maintained accurate cash register operations, ensuring financial integrity
  • Ensured accurate transactions by meticulously balancing cash drawers daily

Cashier

Dairy Queen
06.2018 - 10.2019
  • Exceeded customer service targets by promptly addressing inquiries and requests
  • Adeptly handled cash, card, and check transactions, ensuring customer satisfaction
  • Effectively utilized POS system for seamless transactions
  • Greeted customers entering store and responded promptly to customer needs
  • Learned duties for various positions and provided backup at key times

Education

Bachelor of Business Administration - Business Management and Marketing

Fort Valley State University
Fort Valley, GA

High School Diploma - General Studies

Morrow High School
Morrow, GA

Skills

  • Licensed Insurance Agent
  • Inbound Call Handling & Customer Support
  • Sales & Product Recommendations
  • Conflict Resolution & Problem-Solving
  • Customer Retention Strategies
  • Insurance Policy & Claims Assistance
  • CRM & Multi-System Navigation
  • Billing & Account Management
  • Fast-Paced, High-Volume Environments

Certification

  • Property & Casualty License
  • National Producer Number 20810125

Timeline

Customer Insurance Specialist

State Farm
05.2023 - Current

Customer Service Representative

Comcast
10.2022 - 06.2023

Store Clerk

QuikTrip
06.2022 - 10.2022

Sales Associate

Walmart
10.2019 - 04.2020

Cashier

Dairy Queen
06.2018 - 10.2019

Bachelor of Business Administration - Business Management and Marketing

Fort Valley State University

High School Diploma - General Studies

Morrow High School

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JANIAH HINES