Ja’Niah Lake
Warren,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Nordstrom
08.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs..
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Cashier
Nordstrom Rack
11.2020 - 08.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI05.2024
High School Diploma -
Cass Technical High School
Detroit, MI06.2019
Associate of Science - Liberal Arts And General Studies
Wayne County Community College
Detroit, MI06.2018
Skills
- Interpersonal skills
- Conflict resolution
- Active listening
- Adaptability
- Customer Service
- Computer Proficiency
- Dependable and Responsible
Academic Honors
Honor Roll, 2007-2019
Volunteer Experience
- Wayne State University School of Medicine Department of Obstetrics & Gynecology, 07/2016, 09/2016
- Detroit Medical Center, 08/2015, 10/2015
Timeline
Sales Associate
Nordstrom
08.2021 - Current
Customer Service Cashier
Nordstrom Rack
11.2020 - 08.2021
Bachelor of Science - Public Health
Wayne State University
High School Diploma -
Cass Technical High School
Associate of Science - Liberal Arts And General Studies
Wayne County Community College