Janiah Williams
Clarksburg,WV
Summary
I am a reliable and upbeat candidate who is successful at promoting customer loyalty and satisfaction. Being a goal-oriented individual that recommends merchandise based on individuals needs. I have knowledge about product merchandising, payment processing and customer service. I have the ability to work with all types of personalities and handle multiple projects simultaneously with efficiency. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Associate
Buff City Soap
05.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and expedited issues to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Effectively maintained business Independently and sustained individual customer loyalty.
Waitress
Olive Garden
01.2023 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Monitored guests alcohol intake and took measures to defusing inappropriate behavior.
Cashier
Lowes
01.2022 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedules and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Waitress
Eat N Park
05.2018 - 09.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Working in multiple departments while maintaining service standards.
- Maintained over 50 orders per day efficiency and with accuracy.
- Established clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Applied Business - Business Administration And Management
Pierpont Community And Technical College
Fairmont, WV05.2022
Skills
- Quotas and Goals
- Product Promotion
- Product and Service Sales
- Sales and Marketing
- Customer Service
- Time Management
- Store Opening and Closing
- Multitasking Strengths
- Teamwork and Collaboration
- Inventory Control Procedures
- Verbal Communication
- Suggestive Selling
- Preparation of Appeals
Timeline
Sales Associate
Buff City Soap
05.2023 - Current
Waitress
Olive Garden
01.2023 - Current
Cashier
Lowes
01.2022 - 08.2022
Waitress
Eat N Park
05.2018 - 09.2021
Associate of Applied Business - Business Administration And Management
Pierpont Community And Technical College
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