Janice Buechler
NIXA,MO
Summary
Dedicated server with a proven track record in customer engagement and service efficiency. Skilled in cash handling and problem resolution, consistently creating memorable dining experiences.
Overview
12
12
years of professional experience
Work History
Server
Big Cedar Lodge
Ridgedale, Missouri
05.2014 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Greeted customers and recommended specials, enhancing guest experience and contributing to sales.
- Assisted guests with menu selections and dietary preferences.
- Recommended daily specials to enhance guest dining experience.
- Resolved customer complaints with professionalism and empathy.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with restaurant staff to streamline operations and improve service delivery.
- Trained new servers on standard operating procedures and service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments efficiently.
- Facilitated memorable guest experiences through attentive service and personalized recommendations, fostering repeat business.
Education
Newport/pacific
Scranton, PASkills
- Customer engagement
- Menu knowledge
- Order processing
- POS operation
- Food safety
- Time management
- Cash handling
- Problem resolution
- Effective communication
- Training others
- Service efficiency
- Upselling techniques
- Multitasking and organization
- Specials promotion
- Customer service
- Effective customer upselling
- Guest engagement
- Strong work ethic
- Hospitality service expertise
- Point of sale (POS) system operations
- Task prioritization
- Sales techniques
- Professional appearance
- Team member support
- Positive guest interactions
- Cleanliness standards
Timeline
Server
Big Cedar Lodge
05.2014 - Current
Newport/pacific