Janice Campbell
New Orleans,LA
Summary
Seasoned Unit Secretary with a proven track record at Ochsner Medical Center, adept in nursing station operations and enhancing patient satisfaction through effective communication. Excelled in maintaining patient charts and facilitating seamless care delivery. Demonstrates exceptional organizational skills and a compassionate approach to patient support.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Unit Secretary
East Jefferson General Hospital Health
New Orleans, LA
01.2024 - Current
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Compiled physical and digital documents, charts, and reports.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
Unit Secretary
Tulane Medical Center
New Orleans, LA
01.2023 - 01.2024
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Assisted nursing staff with administrative tasks to support patient care.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Food Service Manager
Robert Fresh Market
New Orleans, LA
01.2018 - 02.2021
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored actions of staff and customers to uphold health and safety standards.
- Adhered to company food, safety, quality and sanitation policies.
- Tracked costs associated with food production to maintain profit margins.
- Served customers by phone to take orders and answer product or service questions.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
Unit Secretary
Ochsner Medical Center
New Orleans, LA
12.1999 - 07.2017
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Compiled physical and digital documents, charts, and reports.
- Utilized hospital information systems for data entry and retrieval.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
Patient Care Technician
Ochsner Medical Center
New Orleans
12.1999 - 06.2017
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided emotional support to patients and their families during difficult times.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
GED -
Fortier Senior High
New Orleans, LA05-1985
Skills
- Nursing station operations
- Patient reception
- Nursing unit operations
- Patient chart maintenance
- Telephone reception
- Incoming call reception
Certification
Medical Terminology
Timeline
Unit Secretary
East Jefferson General Hospital Health
01.2024 - Current
Unit Secretary
Tulane Medical Center
01.2023 - 01.2024
Food Service Manager
Robert Fresh Market
01.2018 - 02.2021
Unit Secretary
Ochsner Medical Center
12.1999 - 07.2017
Patient Care Technician
Ochsner Medical Center
12.1999 - 06.2017
Medical Terminology
GED -
Fortier Senior High
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