Janice Edman

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Gate agent/ticket agent - managed customers at gate, ticketing and seating questions, as well as boarding aircraft in a timely manner. Handled check-in and issued tickets at main terminal

• Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
• Increased customer loyalty through personalized interactions, building rapport with clients.
• Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Handled any conditions sent from underwriting departments.
• Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.