Janice Gracias
Houston,TX
Summary
Proven leader in retail management, adept at cash handling and customer service, significantly increased customer satisfaction at Texaco Gas Station. Excelled in training staff and resolving complaints, fostering a positive shopping experience and repeat business. Skilled in POS systems and time management, ensuring efficient operations and financial accuracy.
Overview
6
6
years of professional experience
Work History
Cashier Manager
Texaco Gas Station
01.2021 - 05.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Cashier Team Lead
King Fuel Gas Station
06.2017 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Education
Bachelor Of Accountancy - Accounts
BIIT Institute
India Goa03.2008
Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Store Opening and Closing
- Time Management
- Customer Complaint Resolution
- Documentation And Reporting
- Attention to Detail
- Till Counting
- Order Management
- Staff Training
- POS Systems
Languages
Hindi
Full Professional
Spanish
Limited Working
English
Full Professional
Timeline
Cashier Manager
Texaco Gas Station
01.2021 - 05.2023
Cashier Team Lead
King Fuel Gas Station
06.2017 - 12.2020
Bachelor Of Accountancy - Accounts
BIIT Institute