Janice Oney
Receptionist, Sales Associate, Cashier
Salisbury,MD
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and streamline operations, while mentoring new staff. Recognized for reliability and strong communication skills, consistently achieving high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cashier
McDonald's
03.2012 - 10.2015
- Processed customer orders efficiently in high-volume environment.
- Handled cash transactions accurately, ensuring all financial procedures were followed.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained cleanliness of work area to meet health and safety standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Collaborated with team members to streamline service operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Ovations Food Services
04.2011 - 11.2011
- Monitored inventory levels and communicated needs to management effectively.
- Implemented best practices for upselling products, enhancing customer experience and sales potential.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
Receptionist
Goodwill Career Center
04.2011 - 10.2011
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and staff, facilitating seamless information flow.
- Maintained accurate records of appointments and client interactions using database systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Money handling
Reliability and punctuality
Customer relations
Cash register operation
Written and verbal communication
Order taking
Product restocking
Conflict resolution
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
Guest inquiries
ID verification
Attention to detail
Currency counting
Retail merchandising
Timeline
Cashier
McDonald's
03.2012 - 10.2015
Cashier
Ovations Food Services
04.2011 - 11.2011
Receptionist
Goodwill Career Center
04.2011 - 10.2011