JANICE PURVIS
Longmont,CO
Summary
Dynamic and results-driven, adept at enhancing operational efficiency and delivering outstanding customer service. Proven ability to train and mentor staff while managing personal tasks. Recognized for exceptional problem-solving skills and a commitment to excellence in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Stadium Parking Events Administration/Parking Supervisor
Stadium Management Co./Denver Broncos Organization
09.2011 - Current
- Oversee parking operations for events from concerts to NFL games with upwards of 75,000 in attendance.
- Collaborate with local law enforcement to address security concerns and maintain a safe environment for fans.
- Private and secure transports of Alumni, friends and family of players.
- Deliver exceptional customer service to fans and guests, handling concerns quickly and professionally.
- Received Customer Service Excellence awards on multiple occasions
Customer Service Specialist
Leanin' Tree Greeting Cards
10.2021 - 11.2025
- Provide inbound customer service for field representatives and customers, resolving inquiries and issues efficiently.
- Serve as liaison with external puzzle company, overseeing all orders, credits and corrections.
- Approve and release customer orders, process credits, and manage shipment tracking.
- Coordinate WYREFAB fixture orders including creation, tracking and delivery.
- Recognized for problem solving skills and ensuring high levels of customer service.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Department Manager
Walmart
05.2015 - 08.2021
- Managed multiple departments including meat, dairy, frozen foods, DSD, grocery, cosmetics and front end.
- Supervised staff scheduling, performance and training to ensure efficient daily operations.
- Maintained inventory levels, monitored stock rotation and reduced shrink.
- Consistently achieved departmental sales and customer service goals.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Assisted Asset Protection as requested, Including conflict resolution, visual surveillance and contact as necessary. Communicated with local police department findings and incident reports.
- Recognized for outstanding customer service and professionalism
Receiving Mgr/Front End Mgr
Starbucks Mgr, Safeway
09.1999 - 06.2013
- Managed the front end, customer service desk and cash office.
- Cross trained employees to work in adjacent departments.
- Maintained the highest levels of customer service.
- Followed company procedures for loss prevention and incident reporting
Education
High School Diploma -
Arvada High School
Arvada, COSkills
- Safety procedures
- Incident reporting
- Team Leadership
- Patrol and Monitoring
- Conflict Resolution
- Customer Service
- Policy and Procedure Compliance
- Access Control
Timeline
Customer Service Specialist
Leanin' Tree Greeting Cards
10.2021 - 11.2025
Department Manager
Walmart
05.2015 - 08.2021
Stadium Parking Events Administration/Parking Supervisor
Stadium Management Co./Denver Broncos Organization
09.2011 - Current
Receiving Mgr/Front End Mgr
Starbucks Mgr, Safeway
09.1999 - 06.2013
High School Diploma -
Arvada High School