JANICE RENWICK
Portersville,PA
Summary
Resourceful Sales Counselor with over 20 years of experience, known for high productivity, and efficient task completion. Specialize in client relationships/referrals, strategic sales planning, and effective communication techniques. Excel in negotiation, empathy, and adaptability to meet diverse client needs and drive successful outcomes. Committed to leveraging these skills to contribute positively to team goals and exceed sales targets.
Overview
18
18
years of professional experience
Work History
Family Sales Counselor
Catholic Cemeteries Association of the Diocese of Pittsburgh
Pittsburgh, PA
08.2013 - 12.2023
- Generate leads by contacting existing customers to get referrals
- Answer customer questions in-person, through email and over phone to maximize customer service
- Utilize CRM system to manage sales activities, track referrals, appointment data, and track sales performance
- Meet with families to schedule committal services and follow-up with families for aftercare services
- Analyzed customer feedback to identify areas of improvement in sales process.
Sales Counselor
Restland Memorial Park
Monroeville, PA
10.2011 - 08.2013
- Maximize customer service by answering questions in-person, through email, and over the phone
- Answered product questions with up-to-date knowledge of sales and promotions
- Achieved monthly sales goals by developing customized sales techniques to successfully sell and upsell services, products, and property to new and existing families
- Set up meetings with potential clients and listened to their wishes and concerns.
- Produced sales documents, finalized deals and filed records.
Manager
Picture Me Portrait Studios
Charlottesville, VA
01.2006 - 09.2011
- Recruited and hired qualified candidates to fill open positions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Exercised good judgment and decision-making in escalating concerns to resolve customer problems to uphold quality customer service
- Monitored staff performance, addressed issues, and led team meetings continuously improve performance
- Entered time and attendance logs in preparation for payroll
- Developed lucrative marketing plans to maximize profits
Education
PA State Licensed - Life Insurance
XCel Courses
Online11-2024
PA State Licensed - Color, Natural Hairstyles, Special Occasions Hair
Empire Beauty School
Monroeville, PA08.2016
High school diploma -
Madison County High School
VA07.2005
Skills
- Leadership
- POS/CRM Software
- Adobe Photoshop
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Post-Sales support
- Relationship selling
- Inside selling
- Outside selling
- Negotiation tactics
- Sales closing
- Product/Services Knowledge
- Customer needs assessment
- Prospecting skills
- Lead Generation
- Business development
- Sales development
- Strategy development
Accomplishments
- Acknowledgement/Award for one million dollars in sales within four years of employment
- Consistently maintained high customer satisfaction ratings
- Award for highest Niche sales
- Ten years of service award
Work Locations
- Pittsburgh, PA
- Monroeville, PA
- Charlottesville, VA
- Madison, VA
References
References available upon request.
Timeline
Family Sales Counselor
Catholic Cemeteries Association of the Diocese of Pittsburgh
08.2013 - 12.2023
Sales Counselor
Restland Memorial Park
10.2011 - 08.2013
Manager
Picture Me Portrait Studios
01.2006 - 09.2011
PA State Licensed - Life Insurance
XCel Courses
PA State Licensed - Color, Natural Hairstyles, Special Occasions Hair
Empire Beauty School
High school diploma -
Madison County High School