Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice Rivera

Bayamon ,PR

Summary

Proven leader in food service management, adept at reducing waste and enhancing sanitation standards, notably with Sodexo USA. Excelled in staff supervision and kitchen coordination, achieving top compliance in food safety. Skills include effective staff leadership and meticulous food preparation, ensuring quality and efficiency in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Highly tolerant [Job Title] dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.

Overview

24
24
years of professional experience

Work History

Food Service Supervisor

Sodexo USA
08.2022 - 06.2024
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.

Sales Associates

Radiadores Falcón
01.2012 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Manager

Claro PR
10.2009 - 04.2011
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Teacher

Coquimar Child Care
09.2008 - 08.2010
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Developed and implemented classroom routines to address varying student needs.

Teacher

Maggys Wonderland School
08.2006 - 07.2007
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Assistant Pharmacist

Caridad Pharmacist
01.2004 - 08.2004
  • Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
  • Supported disease prevention efforts by administering vaccinations under the supervision of a pharmacist when required.
  • Provided excellent customer service, addressing questions and concerns about medications and health conditions.
  • Participated in continuing education opportunities to stay current on industry trends, best practices, and new medications available for treatment options.

Teacher

Centro Los Pequeñines Pre School
01.2005 - 08.2005

Kindergarten teacher.

Prepare classroom.

Asistan Pharmacist

Farmacia El Ammal
05.2002 - 12.2003
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Maintained appropriate drug records and completed reports as necessary.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.

Asistan Pharmacist

Farmacia Cosma
08.2000 - 08.2002
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.

Education

Grado Asociado -

UMET
Puerto Rico
08.2003

Grado Asociado -

Instituto Técnico De San Juan
San Juan PR
07.1999

Skills

  • Staff Supervision
  • Staff Leadership
  • Customer Service
  • Dynamic

Timeline

Food Service Supervisor

Sodexo USA
08.2022 - 06.2024

Sales Associates

Radiadores Falcón
01.2012 - 12.2017

Sales Manager

Claro PR
10.2009 - 04.2011

Teacher

Coquimar Child Care
09.2008 - 08.2010

Teacher

Maggys Wonderland School
08.2006 - 07.2007

Teacher

Centro Los Pequeñines Pre School
01.2005 - 08.2005

Assistant Pharmacist

Caridad Pharmacist
01.2004 - 08.2004

Asistan Pharmacist

Farmacia El Ammal
05.2002 - 12.2003

Asistan Pharmacist

Farmacia Cosma
08.2000 - 08.2002

Grado Asociado -

UMET

Grado Asociado -

Instituto Técnico De San Juan
Janice Rivera