Janice Samuels
Bronxville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Insurance Agent
Statefarm Insurance
05.2001 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Banking Customer Service Representative
Capital One
06.2000 - 04.2001
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Bachelor of Science - Computing And Management
Lehman College of The City University of New York
The Bronx, NY06.2002
Associate of Science - Business Administration And Management
Bronx Community College of The City University of New York
The Bronx, NY06.2000
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Timeline
Insurance Agent
Statefarm Insurance
05.2001 - Current
Banking Customer Service Representative
Capital One
06.2000 - 04.2001
Bachelor of Science - Computing And Management
Lehman College of The City University of New York
Associate of Science - Business Administration And Management
Bronx Community College of The City University of New York