Janice Thompson
TruGreen Lawn Care
Tamarac,FL
11
years of professional experience
Talented Sales and Customer Sales Associate, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Dynamic Customer Service Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Inside Sales Associate
3 Years 7 Months- Assisted in managing customer inquiries through phone communications.
- Adapted quickly to changes in product offerings and promotional strategies.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Learned product features and benefits to effectively support sales efforts.
- Collaborated with team members to identify potential leads and opportunities.
- Utilized CRM software to track customer interactions and follow-ups.
Customer Service Sales Representative
2 Years 5 Months- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
Owner and Operator
5 Years- Trained and mentored new staff, fostering a collaborative team environment.
- Streamlined operational processes, resulting in improved productivity and reduced waste.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma
- Relevant Coursework:
Skills
Goal oriented
Customer relationship building
Sales presentations
Objection handling
Customer service
Organized and efficient
Attention to detail
Timeline
Inside Sales Associate
TruGreen Lawn Care
01.2023 - CurrentRead More
Customer Service Sales Representative
CDK Global
08.2020 - 01.2023Read More
Owner and Operator
Covenant Home Services
08.2015 - 08.2020Read More
Norland High School
High School Diploma
Read More