Janice Yellow Wolf
Bismarck
Summary
Skilled in crisis intervention and customer service, I enhanced resident satisfaction at Healing Hearts Sober Living by fostering trust and resolving concerns efficiently. My ability to manage high-stakes situations and maintain safety, paired with a talent for building positive relationships, significantly improved outcomes. I bring a proven track record of problem-solving and active listening to every role. I am CPR/AED/Narcan certified. Ihave completed the state requiements of 40 hours for Peer Support training. UA and BAT certified.
Overview
1
1
year of professional experience
1
1
Certification
Work History
House Manager
Healing Hearts Sober Living
03.2024 - Current
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Provided transportation to court hearings in Bismarck and the surrounding areas within North Dakota. Transportation to and from appointments, school, work, and any treatment services.
- Ensuring resident safety by checking sign out board every three hours and room inspections.
- Conducted on average7-10 urine analysis drug screenings and Breathalyzer screenings daily.
- Developed strong relationships with residents, fostering trust and open communication to address concerns promptly.
- Enhanced overall resident satisfaction by actively seeking feedback from residents regarding their experiences within the program.
- Promoted a culture of respect and inclusivity among staff members by modeling appropriate behavior and addressing issues promptly.
- Collaborated with multidisciplinary teams for comprehensive care plans, resulting in improved resident outcomes twice a week.
- Managed crisis situations effectively, deescalating conflicts and maintaining a calm atmosphere within the facility.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Offered learning opportunities to help residents develop important life skills.
- Also ensured residents met their required meeting requirements, met with their respective mentors, and were progressing in their 12-step program.
Front Desk Receptionist
Hampton Inn By Hilton
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Associate of Arts - Early Childhood Education
Fort Berthold Community College
New Town, ND05-2014
High School Diploma -
New Town Public High School
New Town, ND05-2008
Skills
- Guest relations
- Safety management
- First aid training
- Childcare experience
- Crisis intervention
- Appointment coordination
- Behavior modeling
- Emergency response
- Problem-solving
- Customer service
- Multitasking Abilities
- Reliability
- Critical thinking
- Active listening
Certification
- CPR/AED/NARCAN Certification
- North Dakota Driver's License
- UA/BAT testing Certification
- Peer Support Specialist
Timeline
House Manager
Healing Hearts Sober Living
03.2024 - Current
Front Desk Receptionist
Hampton Inn By Hilton
12.2023 - Current
- CPR/AED/NARCAN Certification
- North Dakota Driver's License
- UA/BAT testing Certification
- Peer Support Specialist
Associate of Arts - Early Childhood Education
Fort Berthold Community College
High School Diploma -
New Town Public High School
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