Janice (Nikki) Morgan

• Developed and maintained strong relationships with key clients to enhance customer satisfaction.
• Executed strategic sales plans to achieve quarterly revenue goals effectively.
• Conducted market research to identify new business opportunities and client needs.
• Collaborated with cross-functional teams to streamline product delivery processes.
• Call on 60+ accounts a week
• Ability to sell a wide arrange of items from craft beer, nicotine pouches, non alcoholic drinks and snacks
• Ability to Merchandise

Manage payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.

Make sure that store standards, Redbook compliance, and company programs meet all operational expectations.

Assign all associates daily tasks so that they are being productive and have direction

Responsible for the organization and maintenance of the office areas.

Provide support for the Door to Floor process and merchandising initiatives.

Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.

Lead monthly safety meetings with store associates and assess all changes from the meetings.

• Ensure that all customer service standards meet company expectations.
• Complete price changes as necessary and required by the company.
• Coach, train, develop, evaluate, supervise, and schedule store associates.
• Provide leadership with the associates regarding all donation programs and meeting Ollie’s Army sign up and memberships goals.
• Maintain the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
• Travel to various stores in the district to ensure standards compliance and fill in for Management when staffing shortages arise

• Travels weekly to various stores to help correct merchandising issues and to ensure planograms are set correctly
• Acting GM in multiple stores performing all GM duties until new management was hired
• Drives overall profitability for store focusing on total store sales and expense control
• Ensures weekly, monthly and annual payroll budgets are managed to plan
• Works with District Manager and Human Resources for employee coaching, counseling, performance documentation and associate relations matters
• Reviews all corporate communications and prioritizes/plans accordingly
• Support the operation of the store’s front end including authorizes register functions (post voids, returns and associate discounts POS overrides/returns,) queue management and balloon order completion
• Recruiting and hiring of all employees
• Leads new hire onboarding and ongoing associate training and development activities
• Responsible for cash handling procedures including preparing and dropping bank deposits
• Follows guidelines for compliance with corporate Loss
• Prevention and Human Resources policies and procedures
• Scheduling of store staff to maximize productivity
• Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards
• Responsible and accountable for P&L results including controllable expenses
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room etc

Assistant Manager

• Responsible for opening and closing store and related procedures
• Assisted in supervising, coaching and counseling all associates on all selling and customer service techniques
• Provided excellent customer service
• Responsible for ensuring all sales goals were met on a weekly and quarterly basis
• Maintained inventory shrink of 1%
• Ensured every store compliance in 4 key areas: Sales, Salaries, Add On Sales, and Associate Turnover
• Created and presented reports to upper management on status of business
• Analyzed P and L statements on a quarterly basis
• Ensured store was in compliance with corporate Loss Prevention and Human Resources policies and procedures
• Reviewed all paperwork daily and file accordingly
• Motivated the associates maintain high store conditions and reach sales goals
• Arranged and lead weekly team meetings to focus and targets and review performance and accomplishments
• Trained and mentored new employees to learn all skills to become better associates
• Resolved and handled any customer disputes or issues that may arise
• Performed all managerial duties in the absence of the General Manager
• Merchandised and maintained all sections of the sales floor that are assigned

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Managed cash handling procedures, ensuring compliance with company policies and accuracy in register balances.
• Assisted in training new cashiers on operational procedures and customer engagement techniques.
• Maintained cleanliness and organization of checkout areas to enhance customer experience.
• Collaborated with team members to ensure smooth operations during peak hours, improving service flow.
• Greeted customers entering store and responded promptly to customer needs.
• Served as a hostess
• Merchandised freight and maintained displays