Janie Coffman
Ringgold,GA
Summary
Experienced Floating General Manager with a proven track record in operational support across multiple locations. Successfully achieved high scores in Health Inspection audits and promoted team members into leadership roles, demonstrating effective staff development and retention strategies. Established community partnerships to enhance sales performance while managing P&L responsibilities effectively. Background includes extensive experience in hiring, training, and mentoring within a dynamic retail environment.
Overview
1
1
Certification
3
3
years of post-secondary education
29
29
years of professional experience
Work History
General Manager
Dairy Queen – Fourteen Foods
Cleveland, TN
08.2021 - 06.2026
- Acted as Floating General Manager, traveling to TN/GA stores needing support and effectively placed at a home store in 2022.
- Managed profit and loss statements for financial oversight.
- Achieved low employee turnover by hiring and retaining well-suited staff.
- Promoted 5 Team Members into Assistant Managers with the company.
- Served as a Mentor to other General Managers, helping with District Manager duties in their absence.
- Established community connections with local schools and organizations, enhancing brand presence and driving sales growth.
- Scored high (Average of 97%) on Health Inspection audits.
- Annual Sales: $1.8 Million
- (Reason for leaving: Left on great terms. Lots of turnover on senior leaders, which leads to a lack of support. Has a professional reference.)
General Manager
Sonic Drive-In
, GA and TN
05.1997 - 08.2021
- Promoted to General Manager around 2003.
- Promoted to 1st Assistant Manager (AGM) 1999.
- Promoted to Assistant Manager within 9 months.
- Served as 'The Fixer', traveling to 5 locations to support managers with operations, sales, and staffing.
- Helped with the grand opening of 3 stores.
- Promoted 15 employees into higher leadership roles, contributing to long-term retention within the company.
- Adapted to multiple ownership changes during tenure, including transitions between franchise and corporate structures. Worked at several stores, including the highest volume location.
- Hiring, training, scheduling and coaching up to 30 Team Members.
- Managed profit and loss statements to ensure financial the financial health of the business.
- Coordinated ordering and inventory processes to ensure stock availability.
- Annual Sales: $2 Million
Education
Associates Degree - Legal Assistant
Roane State Community College
Oak Ridge, Tn 08.1997 - 12.2000
Skills
- Profit and loss management
- Cost control
- Inventory control
- Health inspection compliance
- Staff scheduling
- Store operations
- Point of sale systems
- Inventory control
Certification
ServSafe Certified, US ARMY – Honorable Discharge
Timeline
General Manager
Dairy Queen – Fourteen Foods
08.2021 - 06.2026
Associates Degree - Legal Assistant
Roane State Community College
08.1997 - 12.2000
General Manager
Sonic Drive-In
05.1997 - 08.2021