Janie Hall
Fruitland Park,FL
Summary
Dynamic Sales Associate with proven expertise at Kylie’s Closet, excelling in customer service and relationship building. Recognized for boosting sales revenue through effective product recommendations and exceptional rapport with clients. Adept in cash handling and conflict resolution, fostering a welcoming environment that enhances customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Kylie’s Closet
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate Of Art Degree - Associate Degree
Lake Sumter State College
Leesburg, FLHigh School Diploma -
Florida Virtual School
Orlando, FL05.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Verbal/written communication
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Sales strategies
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Sales training
- Inventory control
- Merchandise display
- Policy and procedure adherence
- Product recommendations
- Order processing
- Display setup
- Brand promotion
- Point of sale operation
- Relationship selling
- Product promotions
- Persuasion techniques
- Fitting room maintenance
- Self-checkout assistance
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Contact follow-up
- Calm demeanor
Timeline
Sales Associate
Kylie’s Closet
11.2021 - Current
Associate Of Art Degree - Associate Degree
Lake Sumter State College
High School Diploma -
Florida Virtual School